Early adoption of patient portals by U.S. hospitals

Aaron Baird, Michael F. Furukawa, Raghu Santanam

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Customer-facing information systems have received very little research attention, especially in the context of healthcare. As hospitals begin to provide healthcare consumers with online patient portals to view and manage personal health records and diagnostic results, little is known about whether or not the 'dominant paradigm' (Fichman 2004) of diffusion of innovations theory is sufficient for explaining the characteristics of early adopters. We suggest that a more nuanced understanding of early adoption of patient portals is needed because early adopters are not only the largest hospitals with substantial resources and capabilities residing within competitive environments. Specifically, we suggest that patient-portals are impacted by market characteristics and require Electronic Medical Records (EMRs) systems to be adopted first. We develop a non-linear, two-stage, econometric model with sample selection correction that controls for EMR adoption and estimates the impact of diffusion of innovation and market characteristics on the early adoption of patient portals by U.S. hospitals.

Original languageEnglish (US)
Title of host publication17th Americas Conference on Information Systems 2011, AMCIS 2011
Pages650-659
Number of pages10
StatePublished - Dec 1 2011
Event17th Americas Conference on Information Systems 2011, AMCIS 2011 - Detroit, MI, United States
Duration: Aug 4 2011Aug 8 2011

Publication series

Name17th Americas Conference on Information Systems 2011, AMCIS 2011
Volume1

Other

Other17th Americas Conference on Information Systems 2011, AMCIS 2011
CountryUnited States
CityDetroit, MI
Period8/4/118/8/11

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Keywords

  • Adoption
  • Diffusion of innovations
  • Hospital
  • Non-linear probit sample-selection model
  • Patient portal
  • Two-stage

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

Cite this

Baird, A., Furukawa, M. F., & Santanam, R. (2011). Early adoption of patient portals by U.S. hospitals. In 17th Americas Conference on Information Systems 2011, AMCIS 2011 (pp. 650-659). (17th Americas Conference on Information Systems 2011, AMCIS 2011; Vol. 1).