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Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences
Jenny van Doorn, Martin Mende, Stephanie M. Noble, John Hulland, Amy Ostrom, Dhruv Grewal, J. Andrew Petersen
Research output: Contribution to journal › Article › peer-review
714
Scopus
citations