Do I really have to? User acceptance of mandated technology

Sue A. Brown, A. P. Massey, M. M. Montoya-Weiss, J. R. Burkman

Research output: Contribution to journalArticle

377 Citations (Scopus)

Abstract

Extensive research supports the notion that usefulness and ease of use are primary drivers of user intentions to adopt new technology. However, this research has been conducted primarily in environments in which adoption was voluntary. When technology use is mandated, as it is in many organizations, we expect that the underlying relationships of traditional technology acceptance models will be different. In this paper, we discuss our current understanding of technology acceptance, as well as the notion of mandated use. We then discuss a field study conducted in the banking industry to examine technology acceptance models in a mandated use environment. The results indicate that there are, in fact, differences in the underlying relationships of technology acceptance models in this mandatory use situation. The paper concludes with a discussion of the implications for research and practice. European Journal of Information Systems (2000) 11.

Original languageEnglish (US)
Pages (from-to)283-295
Number of pages13
JournalEuropean Journal of Information Systems
Volume11
Issue number4
DOIs
StatePublished - Dec 2002
Externally publishedYes

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acceptance
banking
new technology
information system
driver
Information systems
industry
Industry

ASJC Scopus subject areas

  • Information Systems

Cite this

Brown, S. A., Massey, A. P., Montoya-Weiss, M. M., & Burkman, J. R. (2002). Do I really have to? User acceptance of mandated technology. European Journal of Information Systems, 11(4), 283-295. https://doi.org/10.1057/palgrave.ejis.3000438

Do I really have to? User acceptance of mandated technology. / Brown, Sue A.; Massey, A. P.; Montoya-Weiss, M. M.; Burkman, J. R.

In: European Journal of Information Systems, Vol. 11, No. 4, 12.2002, p. 283-295.

Research output: Contribution to journalArticle

Brown, SA, Massey, AP, Montoya-Weiss, MM & Burkman, JR 2002, 'Do I really have to? User acceptance of mandated technology', European Journal of Information Systems, vol. 11, no. 4, pp. 283-295. https://doi.org/10.1057/palgrave.ejis.3000438
Brown, Sue A. ; Massey, A. P. ; Montoya-Weiss, M. M. ; Burkman, J. R. / Do I really have to? User acceptance of mandated technology. In: European Journal of Information Systems. 2002 ; Vol. 11, No. 4. pp. 283-295.
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