Disputant perceptions of and satisfaction with a community mediation program

Janet Alberts, Brian L. Heisterkamp, Robert M. McPhee

Research output: Contribution to journalArticle

16 Citations (Scopus)

Abstract

This study examines the impact of mediator style, mediation outcome, and mediator background variables on community mediation participant satisfaction and fairness perceptions along several dimensions. Our data were collected from a community mediation program located in a justice court in the Southwestern United States. During a twelve-month period, 40 mediation sessions, each involving a single mediator, were videotaped. The 108 mediation participants completed surveys assessing their perceptions of and satisfaction with their specific mediation experiences. The findings indicate important impacts of mediator facilitativeness on all perceptions and of conflict resolution success on satisfaction. Mediator experience impacted perceptions of the mediator; mediator gender and law background had no impacts.

Original languageEnglish (US)
Pages (from-to)218-244
Number of pages27
JournalInternational Journal of Conflict Management
Volume16
Issue number3
DOIs
StatePublished - 2005

Fingerprint

mediation
community
conflict resolution
fairness
Mediation
Mediator
experience
justice
Law
gender

Keywords

  • Community
  • Mediation
  • Perception
  • Satisfaction

ASJC Scopus subject areas

  • Communication
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

Disputant perceptions of and satisfaction with a community mediation program. / Alberts, Janet; Heisterkamp, Brian L.; McPhee, Robert M.

In: International Journal of Conflict Management, Vol. 16, No. 3, 2005, p. 218-244.

Research output: Contribution to journalArticle

Alberts, Janet ; Heisterkamp, Brian L. ; McPhee, Robert M. / Disputant perceptions of and satisfaction with a community mediation program. In: International Journal of Conflict Management. 2005 ; Vol. 16, No. 3. pp. 218-244.
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