Differential Impacts of Functional, Geographical, and Hierarchical Diversity on Knowledge Sharing in the Midst of Organizational Change

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

Organizations have been diversifying their workforce to better respond to fast-changing environments. However, research has indicated that the effects of diversity can vary by a number of contextual influences. This study examines the differential impacts of functional, geographical, and hierarchical diversity on expertise awareness, knowledge transfer, and knowledge acquisition during a large-scale organizational change. The analysis of full network data (N = 211) collected from a multinational high-tech organization demonstrated that (a) geographical diversity was negatively associated with expertise awareness and knowledge sharing, (b) functional diversity was negatively related to expertise awareness, (c) hierarchical diversity had a positive effect on knowledge acquisition and expertise awareness, and (d) emotionally close ties contributed to expertise awareness and knowledge sharing. The findings indicate that hierarchical diversity and emotional closeness can promote knowledge sharing when members face new demands in the midst of organizational change.

Original languageEnglish (US)
Pages (from-to)5-30
Number of pages26
JournalManagement Communication Quarterly
Volume32
Issue number1
DOIs
StatePublished - Feb 1 2018

Fingerprint

Knowledge acquisition
organizational change
expertise
knowledge
knowledge acquisition
data network
knowledge transfer
Knowledge sharing
Organizational change
Expertise
organization

Keywords

  • diversity
  • expertise awareness
  • knowledge sharing
  • organizational change
  • social network analysis
  • tie strength

ASJC Scopus subject areas

  • Communication
  • Strategy and Management

Cite this

@article{1f81f7e37d174c1d9a4a978c9ec78007,
title = "Differential Impacts of Functional, Geographical, and Hierarchical Diversity on Knowledge Sharing in the Midst of Organizational Change",
abstract = "Organizations have been diversifying their workforce to better respond to fast-changing environments. However, research has indicated that the effects of diversity can vary by a number of contextual influences. This study examines the differential impacts of functional, geographical, and hierarchical diversity on expertise awareness, knowledge transfer, and knowledge acquisition during a large-scale organizational change. The analysis of full network data (N = 211) collected from a multinational high-tech organization demonstrated that (a) geographical diversity was negatively associated with expertise awareness and knowledge sharing, (b) functional diversity was negatively related to expertise awareness, (c) hierarchical diversity had a positive effect on knowledge acquisition and expertise awareness, and (d) emotionally close ties contributed to expertise awareness and knowledge sharing. The findings indicate that hierarchical diversity and emotional closeness can promote knowledge sharing when members face new demands in the midst of organizational change.",
keywords = "diversity, expertise awareness, knowledge sharing, organizational change, social network analysis, tie strength",
author = "Heewon Kim",
year = "2018",
month = "2",
day = "1",
doi = "10.1177/0893318917728340",
language = "English (US)",
volume = "32",
pages = "5--30",
journal = "Management Communication Quarterly",
issn = "0893-3189",
publisher = "SAGE Publications Inc.",
number = "1",

}

TY - JOUR

T1 - Differential Impacts of Functional, Geographical, and Hierarchical Diversity on Knowledge Sharing in the Midst of Organizational Change

AU - Kim, Heewon

PY - 2018/2/1

Y1 - 2018/2/1

N2 - Organizations have been diversifying their workforce to better respond to fast-changing environments. However, research has indicated that the effects of diversity can vary by a number of contextual influences. This study examines the differential impacts of functional, geographical, and hierarchical diversity on expertise awareness, knowledge transfer, and knowledge acquisition during a large-scale organizational change. The analysis of full network data (N = 211) collected from a multinational high-tech organization demonstrated that (a) geographical diversity was negatively associated with expertise awareness and knowledge sharing, (b) functional diversity was negatively related to expertise awareness, (c) hierarchical diversity had a positive effect on knowledge acquisition and expertise awareness, and (d) emotionally close ties contributed to expertise awareness and knowledge sharing. The findings indicate that hierarchical diversity and emotional closeness can promote knowledge sharing when members face new demands in the midst of organizational change.

AB - Organizations have been diversifying their workforce to better respond to fast-changing environments. However, research has indicated that the effects of diversity can vary by a number of contextual influences. This study examines the differential impacts of functional, geographical, and hierarchical diversity on expertise awareness, knowledge transfer, and knowledge acquisition during a large-scale organizational change. The analysis of full network data (N = 211) collected from a multinational high-tech organization demonstrated that (a) geographical diversity was negatively associated with expertise awareness and knowledge sharing, (b) functional diversity was negatively related to expertise awareness, (c) hierarchical diversity had a positive effect on knowledge acquisition and expertise awareness, and (d) emotionally close ties contributed to expertise awareness and knowledge sharing. The findings indicate that hierarchical diversity and emotional closeness can promote knowledge sharing when members face new demands in the midst of organizational change.

KW - diversity

KW - expertise awareness

KW - knowledge sharing

KW - organizational change

KW - social network analysis

KW - tie strength

UR - http://www.scopus.com/inward/record.url?scp=85040090673&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85040090673&partnerID=8YFLogxK

U2 - 10.1177/0893318917728340

DO - 10.1177/0893318917728340

M3 - Article

AN - SCOPUS:85040090673

VL - 32

SP - 5

EP - 30

JO - Management Communication Quarterly

JF - Management Communication Quarterly

SN - 0893-3189

IS - 1

ER -