Determinants of collaboration between digital volunteer networks and formal response organizations in catastrophic disasters

Chul Hyun Park, Erik Johnston

    Research output: Contribution to journalArticlepeer-review

    2 Scopus citations

    Abstract

    Purpose: When catastrophic disasters recently occurred, digital volunteer networks formed by the public emerged across the globe. They aggregated, analyzed and visualized disaster data. Those volunteer networks sometimes shared their data with formal response organizations. Such data sharing and integration increased the capacity of formal response organizations for dealing with disasters. However, despite the emergence and contributions of digital volunteer networks, the literature has been focused primarily on the role of formal response organizations such as emergency management agencies and the Red Cross. The purpose of this paper is to describe how technical and organizational factors influence collaboration between digital volunteer networks and formal response organizations. Design/methodology/approach: This research employs a case study method, focusing on the 2015 Nepal earthquake. Findings: This study found that information technology and a shared understanding of disaster situations and how to address disasters are key determinants of collaboration between digital volunteer networks and formal response organizations. Originality/value: This research is expected to contribute to building an integrated emergency response system in the information age.

    Original languageEnglish (US)
    Pages (from-to)155-173
    Number of pages19
    JournalInternational Journal of Organization Theory and Behavior
    Volume22
    Issue number2
    DOIs
    StatePublished - May 16 2019

    Keywords

    • Data sharing
    • Disaster informatics
    • Emergency response
    • Information technology

    ASJC Scopus subject areas

    • Applied Psychology
    • Public Administration
    • Organizational Behavior and Human Resource Management

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