Design for change: Knowledge-based system support for information centers

Ajay S. Vinze, Mari M. Heltne, Minder Chen, Benn R. Konsynski, Jay F. Nunamaker

Research output: Contribution to journalArticle

3 Scopus citations


The applicability of a knowledge-based system for resource management in the context of information centers (ICs) is discussed. The Information Center Expert (ICE) system has been developed to support the consultation process of IC personnel. The system determines the (software) resource requirements of the end users and makes appropriate recommendations. ICE further aids the management of IC software resources by keeping track of user consultations and the recommendations made. Issues of knowledge requirements, acquisition and representation and implementation of ICE are discussed. An evaluation of ICEs which focused on maintainability and transportability was conducted at two corporate locations and a university setting. Based on the informal feedback, the implications of this approach for future research are discussed.

Original languageEnglish (US)
Pages (from-to)498-512
Number of pages15
JournalIEEE Transactions on Systems, Man and Cybernetics
Issue number3
Publication statusPublished - May 1992
Externally publishedYes


ASJC Scopus subject areas

  • Engineering(all)

Cite this

Vinze, A. S., Heltne, M. M., Chen, M., Konsynski, B. R., & Nunamaker, J. F. (1992). Design for change: Knowledge-based system support for information centers. IEEE Transactions on Systems, Man and Cybernetics, 22(3), 498-512.