@inproceedings{d4b0d3fc46ac4a6796c896a21e1c5574,
title = "Decision support to improve service quality in demand surge situations",
author = "Hina Arora and Ajay Vinze",
year = "2007",
month = dec,
day = "1",
language = "English (US)",
isbn = "9781604233810",
series = "Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights",
pages = "4764--4766",
booktitle = "Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007",
note = "13th Americas Conference on Information Systems, AMCIS 2007 ; Conference date: 10-08-2007 Through 12-08-2007",
}