Data-Driven Service Delivery: Using Population and Coalition Data to Reengage Opportunity Youth in Career and Educational Pathways

Elizabeth H. Mody, Chuyuan Wang, James Hoyt, Kristin M. Ferguson

Research output: Contribution to journalArticlepeer-review

Abstract

Opportunity youth, 16- to 24-year-olds who are neither in school nor working, are a population that is difficult to engage and retain in services. Population-level data and local data from coalitions play a critical role in helping human service organizations effectively plan, deliver and evaluate their programs. This case study of the Opportunities for Youth Coalition illustrates how a network of youth-serving organizations have been coordinating their service planning, delivery and evaluation since 2016 using annual data from both the American Community Survey (ACS) and local coalition as well as a collective impact approach. The authors propose strategies for administrators to replicate these data-driven, service-delivery approaches in other geographic areas.

Original languageEnglish (US)
Pages (from-to)384-409
Number of pages26
JournalJournal of Technology in Human Services
Volume38
Issue number4
DOIs
StatePublished - Sep 15 2020

Keywords

  • Coalition
  • Population data
  • collective impact
  • evaluation
  • opportunity youth
  • service delivery

ASJC Scopus subject areas

  • Health(social science)
  • Social Sciences (miscellaneous)
  • Social Sciences(all)
  • Computer Networks and Communications

Fingerprint Dive into the research topics of 'Data-Driven Service Delivery: Using Population and Coalition Data to Reengage Opportunity Youth in Career and Educational Pathways'. Together they form a unique fingerprint.

Cite this