Cutting corners: CKOs and knowledge management

Kevin C. Desouza, Jeffrey J. Raider

Research output: Contribution to journalArticle

19 Citations (Scopus)

Abstract

Purpose - Recently, the demise of the dot.com mania, coupled with slow economic growth has caused organizations to cut costs in an attempt to improve efficiency and the bottom line. Discontinuing or suspending knowledge management efforts and disbanding the chief knowledge officers' (CKOs) role is one common response from most organizations faced with these cost and efficiency pressures. The purpose of this paper is to describe why firms choose to cut knowledge management efforts and point to the deleterious long-term effects of this course of action. Design/methodology/approach - The approach is based on discussions with executives. Findings - The paper highlights three common reasons why firms choose to cut knowledge management efforts, namely: knowledge management is seen as a luxury, not a necessity; knowledge management is subsumed under information technology methods; and investment in knowledge management does not offer immediate results. Moreover, the paper argues that cutting knowledge management efforts does more harm than good for a corporation in the long run. Originality/value - The paper describes techniques that CKOs should employ to gain support of their executive peers.

Original languageEnglish (US)
Pages (from-to)129-134
Number of pages6
JournalBusiness Process Management Journal
Volume12
Issue number2
DOIs
StatePublished - 2006
Externally publishedYes

Fingerprint

Knowledge management
Costs
Economic growth
Peers
Design methodology
Luxury

Keywords

  • Budgetary control
  • Corporate strategy
  • Knowledge management

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

Cutting corners : CKOs and knowledge management. / Desouza, Kevin C.; Raider, Jeffrey J.

In: Business Process Management Journal, Vol. 12, No. 2, 2006, p. 129-134.

Research output: Contribution to journalArticle

Desouza, Kevin C. ; Raider, Jeffrey J. / Cutting corners : CKOs and knowledge management. In: Business Process Management Journal. 2006 ; Vol. 12, No. 2. pp. 129-134.
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