Customer managed knowledge factories

Jongmin T. Moon, Kevin C. Desouza

Research output: Contribution to journalArticle

4 Scopus citations

Abstract

This article highlights the importance of knowledge management for organizations, and the understanding of how customers play an important role in shaping an organization's customer knowledge management strategy. Briefly introducing the evolution of customer knowledge management, the authors make the case for the next step in evolution - customer managed knowledge factories. Drawing from real-world examples such as Apple's iPhone and using the Global Text Project as an illustration, the authors describe the key factors behind successful customer managed knowledge factories.

Original languageEnglish (US)
Pages (from-to)94-100
Number of pages7
JournalBusiness Information Review
Volume27
Issue number2
DOIs
StatePublished - Jul 7 2010

Keywords

  • Customer innovation
  • Customer knowledge
  • Innovation
  • Innovation economics
  • Knowledge management

ASJC Scopus subject areas

  • Business and International Management
  • Business, Management and Accounting (miscellaneous)
  • Economics, Econometrics and Finance (miscellaneous)

Fingerprint Dive into the research topics of 'Customer managed knowledge factories'. Together they form a unique fingerprint.

  • Cite this