Customer and supplier involvement in design

The moderating role of incremental and radical innovation capability

Bulent Menguc, Sei Auh, Peter Yannopoulos

    Research output: Contribution to journalArticle

    107 Citations (Scopus)

    Abstract

    More and more firms are leveraging design as a resource to gain the upper hand in today's competitive business market. To this end, this study draws on the resource-based view (RBV) of the firm to examine the relationship between customer and supplier involvement in the design process and new product performance. The research also extends the RBV to a contingency lens by introducing product innovation capability (incremental and radical) as a moderator to draw the boundary conditions of the impact of customer/supplier involvement in design on new product performance. Using data collected from Canadian high-tech companies, the findings provide strong support for the hypotheses in that customer involvement in design helps new product performance under high incremental innovation capability but harms new product performance under high radical innovation capability. In contrast, supplier involvement in design was beneficial to new product performance under both high incremental and radical innovation capability. The managerial implications for the role of design under different innovation capabilities are discussed.

    Original languageEnglish (US)
    Pages (from-to)313-328
    Number of pages16
    JournalJournal of Product Innovation Management
    Volume31
    Issue number2
    DOIs
    StatePublished - Mar 2014

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    Innovation
    Moderators
    Byproducts
    Innovation capability
    Radical innovation
    New product performance
    Incremental innovation
    Supplier involvement
    Customer involvement
    Lenses
    Industry
    Boundary conditions

    ASJC Scopus subject areas

    • Management of Technology and Innovation
    • Strategy and Management
    • Engineering(all)

    Cite this

    Customer and supplier involvement in design : The moderating role of incremental and radical innovation capability. / Menguc, Bulent; Auh, Sei; Yannopoulos, Peter.

    In: Journal of Product Innovation Management, Vol. 31, No. 2, 03.2014, p. 313-328.

    Research output: Contribution to journalArticle

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