Cultural intelligence and offshore outsourcing success: A framework of firm-level intercultural capability

Soon Ang, Andrew Inkpen

    Research output: Contribution to journalArticle

    156 Citations (Scopus)

    Abstract

    This article discusses the importance of firm-level cultural intelligence in the context of international business ventures such as offshoring. We identify the recent movement toward global delivery models in offshoring ventures as the strategic imperative for offshoring partners to acquire and develop firm-level cultural intelligence. Drawing on Earley and Ang's (2003) conceptualization of cultural intelligence and the resource based view of the firm, we develop a conceptual framework of firm-level cultural intelligence. The framework comprises three dimensions of intercultural capabilities of the firm: managerial, competitive, and structural. We propose items to measure these three dimensions and discuss theoretical and managerial implications.

    Original languageEnglish (US)
    Pages (from-to)337-358
    Number of pages22
    JournalDecision Sciences
    Volume39
    Issue number3
    DOIs
    StatePublished - Aug 2008

    Fingerprint

    Outsourcing
    Industry
    Outsourcing success
    Offshore outsourcing
    Cultural intelligence
    Offshoring
    Venture

    Keywords

    • Cultural intelligence
    • Offshoring
    • Outsourcing

    ASJC Scopus subject areas

    • Management of Technology and Innovation
    • Strategy and Management
    • Business, Management and Accounting(all)

    Cite this

    Cultural intelligence and offshore outsourcing success : A framework of firm-level intercultural capability. / Ang, Soon; Inkpen, Andrew.

    In: Decision Sciences, Vol. 39, No. 3, 08.2008, p. 337-358.

    Research output: Contribution to journalArticle

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