Crisis Management in a Complex World

Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? This book addresses this question head-on. This book operates from a strong theoretical orientation. This book pairs real-world examples from across the globe with theory-based analysis to show why simplification often fails to alleviate crises, and can even intensify them. The book proposes a complexity-based approach to organizational learning that can allow organizations to adapt quickly to changing circumstances.