Crisis Management in a Complex World

Dawn R. Gilpin, Priscilla J. Murphy

Research output: Book/ReportBook

94 Scopus citations

Abstract

Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? This book addresses this question head-on. This book operates from a strong theoretical orientation. This book pairs real-world examples from across the globe with theory-based analysis to show why simplification often fails to alleviate crises, and can even intensify them. The book proposes a complexity-based approach to organizational learning that can allow organizations to adapt quickly to changing circumstances.

Original languageEnglish (US)
PublisherOxford University Press
Number of pages224
ISBN (Electronic)9780199869930
ISBN (Print)9780195328721
DOIs
StatePublished - Sep 1 2008
Externally publishedYes

Keywords

  • Complexity-Based Approach
  • Crisis Management
  • Organizational Learning
  • Reputation
  • Simplification
  • Stakeholder Responses
  • Theory-Based Analysis

ASJC Scopus subject areas

  • Arts and Humanities(all)

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