Crises and Crisis Management: Integration, Interpretation, and Research Development

Jonathan Bundy, Michael D. Pfarrer, Cole E. Short, W. Timothy Coombs

Research output: Contribution to journalArticle

82 Scopus citations

Abstract

Organizational research has long been interested in crises and crisis management. Whether focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a number of important findings. However, research in this space remains fragmented, making it difficult for scholars to understand the literature’s core conclusions, recognize unsolved problems, and navigate paths forward. To address these issues, we propose an integrative framework of crises and crisis management that draws from research in strategy, organizational theory, and organizational behavior as well as from research in public relations and corporate communication. We identify two primary perspectives in the literature, one focused on the internal dynamics of a crisis and one focused on managing external stakeholders. We review core concepts from each perspective and highlight the commonalities that exist between them. Finally, we use our integrative framework to propose future research directions for scholars interested in crises and crisis management.

Original languageEnglish (US)
Pages (from-to)1661-1692
Number of pages32
JournalJournal of Management
Volume43
Issue number6
DOIs
StatePublished - Jul 1 2017

Keywords

  • crises
  • crisis
  • crisis management
  • organizational wrongdoing
  • perception and impression management

ASJC Scopus subject areas

  • Finance
  • Strategy and Management

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