TY - JOUR
T1 - Crises and Crisis Management
T2 - Integration, Interpretation, and Research Development
AU - Bundy, Jonathan
AU - Pfarrer, Michael D.
AU - Short, Cole E.
AU - Coombs, W. Timothy
N1 - Publisher Copyright:
© 2016, © The Author(s) 2016.
PY - 2017/7/1
Y1 - 2017/7/1
N2 - Organizational research has long been interested in crises and crisis management. Whether focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a number of important findings. However, research in this space remains fragmented, making it difficult for scholars to understand the literature’s core conclusions, recognize unsolved problems, and navigate paths forward. To address these issues, we propose an integrative framework of crises and crisis management that draws from research in strategy, organizational theory, and organizational behavior as well as from research in public relations and corporate communication. We identify two primary perspectives in the literature, one focused on the internal dynamics of a crisis and one focused on managing external stakeholders. We review core concepts from each perspective and highlight the commonalities that exist between them. Finally, we use our integrative framework to propose future research directions for scholars interested in crises and crisis management.
AB - Organizational research has long been interested in crises and crisis management. Whether focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a number of important findings. However, research in this space remains fragmented, making it difficult for scholars to understand the literature’s core conclusions, recognize unsolved problems, and navigate paths forward. To address these issues, we propose an integrative framework of crises and crisis management that draws from research in strategy, organizational theory, and organizational behavior as well as from research in public relations and corporate communication. We identify two primary perspectives in the literature, one focused on the internal dynamics of a crisis and one focused on managing external stakeholders. We review core concepts from each perspective and highlight the commonalities that exist between them. Finally, we use our integrative framework to propose future research directions for scholars interested in crises and crisis management.
KW - crises
KW - crisis
KW - crisis management
KW - organizational wrongdoing
KW - perception and impression management
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U2 - 10.1177/0149206316680030
DO - 10.1177/0149206316680030
M3 - Article
AN - SCOPUS:85020391716
SN - 0149-2063
VL - 43
SP - 1661
EP - 1692
JO - Journal of Management
JF - Journal of Management
IS - 6
ER -