Considerations for Information Systems "backsourcing": A framework for knowledge re-integration

Akshay Bhagwatwar, Ray Hackney, Kevin C. Desouza

Research output: Contribution to journalArticle

23 Scopus citations

Abstract

Backsourcing is motivated by opportunities arising from changes in the business situation, redefinition of the character of outsourced service declining in quality or due to the discovery of flaws in the contract. The situation of backsourcing clearly has major implications for an organization in terms of monetary investments, IS infrastructure and changes in employee requirements during and after the process. The paper considers a detailed analysis of two case studies of backsourcing reported from JP Morgan Chase (USA) and Sainsbury (UK). A major contribution of the paper is to identify important strategies to be followed in backsourcing projects to ensure efficient knowledge re-integration.

Original languageEnglish (US)
Pages (from-to)165-173
Number of pages9
JournalInformation Systems Management
Volume28
Issue number2
DOIs
StatePublished - Mar 1 2011

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Keywords

  • Backsourcing
  • Information systems
  • Outsourcing
  • Strategy
  • Technology

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Library and Information Sciences

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