Considerations for Information Systems "backsourcing": A framework for knowledge re-integration

Akshay Bhagwatwar; Ray Hackney; Kevin C. Desouza

doi:10.1080/10580530.2011.562132

Considerations for Information Systems "backsourcing": A framework for knowledge re-integration

Akshay Bhagwatwar, Ray Hackney, Kevin C. Desouza

Arizona State University

Research output: Contribution to journal › Article › peer-review

33 Scopus citations

Abstract

Backsourcing is motivated by opportunities arising from changes in the business situation, redefinition of the character of outsourced service declining in quality or due to the discovery of flaws in the contract. The situation of backsourcing clearly has major implications for an organization in terms of monetary investments, IS infrastructure and changes in employee requirements during and after the process. The paper considers a detailed analysis of two case studies of backsourcing reported from JP Morgan Chase (USA) and Sainsbury (UK). A major contribution of the paper is to identify important strategies to be followed in backsourcing projects to ensure efficient knowledge re-integration.

Original language	English (US)
Pages (from-to)	165-173
Number of pages	9
Journal	Information Systems Management
Volume	28
Issue number	2
DOIs	https://doi.org/10.1080/10580530.2011.562132
State	Published - Mar 1 2011

Keywords

Backsourcing
Information systems
Outsourcing
Strategy
Technology

ASJC Scopus subject areas

Information Systems
Computer Science Applications
Library and Information Sciences

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10.1080/10580530.2011.562132

Cite this

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AB - Backsourcing is motivated by opportunities arising from changes in the business situation, redefinition of the character of outsourced service declining in quality or due to the discovery of flaws in the contract. The situation of backsourcing clearly has major implications for an organization in terms of monetary investments, IS infrastructure and changes in employee requirements during and after the process. The paper considers a detailed analysis of two case studies of backsourcing reported from JP Morgan Chase (USA) and Sainsbury (UK). A major contribution of the paper is to identify important strategies to be followed in backsourcing projects to ensure efficient knowledge re-integration.

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KW - Outsourcing

KW - Strategy

KW - Technology

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Considerations for Information Systems "backsourcing": A framework for knowledge re-integration

Abstract

Keywords

ASJC Scopus subject areas

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