Conflict, leadership, and market orientation

Bulent Menguc, Seigyoung Auh

Research output: Contribution to journalArticle

35 Scopus citations

Abstract

While conflict is generally viewed as something to avoid, some conflicts benefit organizations. Against this backdrop, this article explores how a particular type of leadership (i.e., transformational) affects (a) the two dimensions of interfunctional conflict (i.e., task and relational), (b) market orientation and performance, and (c) the task/relational conflict-market orientation and performance relationships that allow for nonlinear effects. Data collected from CEOs and marketing managers show that the relationship among task/relational conflict, transformational leadership, market orientation, and performance is more complex than previously thought. The authors discuss the relevance of nonlinear effects in the context of how firms might improve their market orientation and performance.

Original languageEnglish (US)
Pages (from-to)34-45
Number of pages12
JournalInternational Journal of Research in Marketing
Volume25
Issue number1
DOIs
StatePublished - Mar 1 2008
Externally publishedYes

Keywords

  • Market orientation
  • Relational conflict
  • Task conflict
  • Transformational leadership

ASJC Scopus subject areas

  • Marketing

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