Computer-assisted communication and team decision-making performance: The moderating effect of openness to experience

Jason A. Colquitt, John R. Hollenbeck, Daniel R. Ilgen, Jeffrey A. Lepine, Lori Sheppard

Research output: Contribution to journalArticle

62 Scopus citations

Abstract

This study examined the effects of computer-assisted communication on team decision-making performance as a function of the team's openness to experience. Seventy-nine teams performing a multiple-cue probability learning task were randomly assigned to 1 of 2 experimental conditions: (a) verbal communication or (b) computer-assisted communication (which combined verbal and computerized communication). The results indicated that access to computer-assisted communication improved the decision-making performance of teams, but only when the teams were high in openness to experience. This effect was observed using both global openness and more specific openness facets, as well as a variety of team-level aggregation strategies. Moreover, the beneficial effects of openness in computer-assisted conditions were mediated by the efficiency with which teams integrated verbal and computerized forms of communication.

Original languageEnglish (US)
Pages (from-to)402-410
Number of pages9
JournalJournal of Applied Psychology
Volume87
Issue number2
DOIs
StatePublished - Jan 1 2002
Externally publishedYes

ASJC Scopus subject areas

  • Applied Psychology

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