Community intelligence platforms: The case of open Government

Akshay Bhagwatwar, Kevin C. Desouza

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The focus on collaborative and participatory governance has led to interest in studying how 'intelligence' in citizen communities can be leveraged towards creating robust solutions for complex social and policy problems. In this paper, we present four models that uncover the process of leveraging community intelligence. We analyze multiple case studies that capture the varying roles of citizens and public agencies in the problem-solving process. Employing Arnstein's (1969) ladder of citizen participation as an analytical tool, we outline the strengths and weaknesses of each model, and suggest design recommendations for the development of participatory platforms for open government.

Original languageEnglish (US)
Title of host publication18th Americas Conference on Information Systems 2012, AMCIS 2012
Pages4984-4991
Number of pages8
StatePublished - Dec 1 2012
Event18th Americas Conference on Information Systems 2012, AMCIS 2012 - Seattle, WA, United States
Duration: Aug 9 2012Aug 12 2012

Publication series

Name18th Americas Conference on Information Systems 2012, AMCIS 2012
Volume6

Other

Other18th Americas Conference on Information Systems 2012, AMCIS 2012
CountryUnited States
CitySeattle, WA
Period8/9/128/12/12

Keywords

  • Citizen participation
  • Collaborative platforms
  • Collective intelligence
  • Community intelligence
  • Governance infrastructures
  • Government 2.0

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Library and Information Sciences

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