Communications-based performance assessment for air and space operations centers: Preliminary research

Shawn A. Weil, Andrew Duchon, Jasmine Ledell Duran, Nancy J. Cooke, Jamie C. Gorman, Jennifer L. Winner

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

The use of electronic chat has become widespread for both social and work applications. Increasingly, individuals using text chat applications engage in multiple simultaneous conversations with co-workers to accomplish complex tasks. This is especially true in the military, where it is used extensively in Navy, Army, and Air Force command and control environments. The current effort seeks to leverage stored communications from electronic chat to examine the relationship between communication flow and team performance. ChainMaster, a tool that looks at process elements of communication, was used to investigate the relationship between communication patterns and other performance measures in the context of an emulated Air and Space Operations Center (AOC). Results indicated a modest relationship between communications patterns and measures of performance. Applicability of these results in other domains is discussed.

Original languageEnglish (US)
Title of host publication52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
Pages1389-1393
Number of pages5
StatePublished - Dec 1 2008
Externally publishedYes
Event52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 - New York, NY, United States
Duration: Sep 22 2008Sep 26 2008

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume2
ISSN (Print)1071-1813

Other

Other52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
CountryUnited States
CityNew York, NY
Period9/22/089/26/08

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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  • Cite this

    Weil, S. A., Duchon, A., Duran, J. L., Cooke, N. J., Gorman, J. C., & Winner, J. L. (2008). Communications-based performance assessment for air and space operations centers: Preliminary research. In 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 (pp. 1389-1393). (Proceedings of the Human Factors and Ergonomics Society; Vol. 2).