Communicating knowing through communities of practice: Exploring internal communicative processes and differences among CoPs

Joel O. Iverson, Robert D. McPhee

Research output: Contribution to journalArticle

32 Citations (Scopus)

Abstract

Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.

Original languageEnglish (US)
Pages (from-to)176-199
Number of pages24
JournalJournal of Applied Communication Research
Volume36
Issue number2
DOIs
StatePublished - May 2008

Fingerprint

Knowledge management
Dynamical systems
community
Industry
knowledge management
Communities of Practice
participation
interview
Group

Keywords

  • Communication
  • Communities of Practice
  • Knowledge
  • Knowledge Management
  • Organizational Communication
  • Volunteers

ASJC Scopus subject areas

  • Communication
  • Language and Linguistics

Cite this

Communicating knowing through communities of practice : Exploring internal communicative processes and differences among CoPs. / Iverson, Joel O.; McPhee, Robert D.

In: Journal of Applied Communication Research, Vol. 36, No. 2, 05.2008, p. 176-199.

Research output: Contribution to journalArticle

@article{81e37f12748b4b55af7574414e0ac934,
title = "Communicating knowing through communities of practice: Exploring internal communicative processes and differences among CoPs",
abstract = "Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.",
keywords = "Communication, Communities of Practice, Knowledge, Knowledge Management, Organizational Communication, Volunteers",
author = "Iverson, {Joel O.} and McPhee, {Robert D.}",
year = "2008",
month = "5",
doi = "10.1080/00909880801923738",
language = "English (US)",
volume = "36",
pages = "176--199",
journal = "Journal of Applied Communication Research",
issn = "0090-9882",
publisher = "Routledge",
number = "2",

}

TY - JOUR

T1 - Communicating knowing through communities of practice

T2 - Exploring internal communicative processes and differences among CoPs

AU - Iverson, Joel O.

AU - McPhee, Robert D.

PY - 2008/5

Y1 - 2008/5

N2 - Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.

AB - Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.

KW - Communication

KW - Communities of Practice

KW - Knowledge

KW - Knowledge Management

KW - Organizational Communication

KW - Volunteers

UR - http://www.scopus.com/inward/record.url?scp=42549126960&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=42549126960&partnerID=8YFLogxK

U2 - 10.1080/00909880801923738

DO - 10.1080/00909880801923738

M3 - Article

AN - SCOPUS:42549126960

VL - 36

SP - 176

EP - 199

JO - Journal of Applied Communication Research

JF - Journal of Applied Communication Research

SN - 0090-9882

IS - 2

ER -