TY - JOUR
T1 - Citizen complaints and problem officers. Examining officer behavior
AU - Terrill, William
AU - McCluskey, John
N1 - Funding Information:
Data for this article was supported by Grant No. 95-IJ-CX-0071 from the National Institute of Justice. Opinions or points of view expressed in the article do not necessarily represent the official positions or policies of the National Institute of Justice or the U.S. Department of Justice. We would like to thank Professor Lorraine Green Mazerolle, Professor Roger Parks, Professor Candace McCoy, Chief Darrel Stephens, Chief Goliath Davis, and members of the internal affairs division for their help, cooperation, and insight at various points in the project.
PY - 2002
Y1 - 2002
N2 - Citizen complaints toward the police are generally understood to represent the identification of problem officers. Citizen complaints, however, may actually be an indicator of officer productivity. Officers who receive repeated complaints may not actually be so-called problem officers, but rather productive officers. This calls into question the inherent meaning of citizen complaints. This article examines the relationship between citizen complaints and officer behavior in day-to-day encounters with the public. High-complaint officers are compared to low-complaint officers to determine how their behavior differs. Partial support for both conceptions toward the meaning of citizen complaints is found. Officers with high complaint histories concerning excessive force and discourtesy engage in these behaviors more readily than those with few to no complaints for such activities. Such officers, however, are also more likely to engage and question suspected law breakers, bolstering the productivity argument. The implications of these findings are considered.
AB - Citizen complaints toward the police are generally understood to represent the identification of problem officers. Citizen complaints, however, may actually be an indicator of officer productivity. Officers who receive repeated complaints may not actually be so-called problem officers, but rather productive officers. This calls into question the inherent meaning of citizen complaints. This article examines the relationship between citizen complaints and officer behavior in day-to-day encounters with the public. High-complaint officers are compared to low-complaint officers to determine how their behavior differs. Partial support for both conceptions toward the meaning of citizen complaints is found. Officers with high complaint histories concerning excessive force and discourtesy engage in these behaviors more readily than those with few to no complaints for such activities. Such officers, however, are also more likely to engage and question suspected law breakers, bolstering the productivity argument. The implications of these findings are considered.
UR - http://www.scopus.com/inward/record.url?scp=0036191360&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=0036191360&partnerID=8YFLogxK
U2 - 10.1016/S0047-2352(01)00132-5
DO - 10.1016/S0047-2352(01)00132-5
M3 - Article
AN - SCOPUS:0036191360
SN - 0047-2352
VL - 30
SP - 143
EP - 155
JO - Journal of Criminal Justice
JF - Journal of Criminal Justice
IS - 2
ER -