Citizen Apps to Solve Complex Urban Problems

Kevin C. Desouza, Akshay Bhagwatwar

Research output: Contribution to journalArticle

48 Citations (Scopus)

Abstract

Tackling complex urban problems requires us to examine and leverage diverse sources of information. Today, cities capture large amounts of information in real-time. Data are captured on transportation patterns, electricity and water consumption, citizen use of government services (e.g., parking meters), and even on weather events. Through open data initiatives, government agencies are making information available to citizens. In turn, citizens are building applications that exploit this information to solve local urban problems. Citizens are also building platforms where they can share information regarding government services. Information that was previously unavailable is now being used to gauge quality of services, choose services, and report illegal and unethical behaviors (e.g., requesting bribes). To the best of our knowledge, this is the first paper to examine the range of citizen applications ("citizen apps") targeting urban issues and to address their effects on urban planning, decision-making, problem solving, and governance. We examine citizen apps that address a wide range of urban issues from those that solve public transportation challenges to those that improve the management of public utilities and services and even public safety.

Original languageEnglish (US)
Pages (from-to)107-136
Number of pages30
JournalJournal of Urban Technology
Volume19
Issue number3
DOIs
StatePublished - Jul 2012
Externally publishedYes

Fingerprint

citizen
public utilities
public transportation
parking
public service
government agency
available information
urban planning
source of information
electricity
targeting
gauge
decision making
governance
safety
weather
water
services
event
management

Keywords

  • applications
  • citizen apps
  • citizen engagement
  • information
  • information systems
  • innovation
  • open data
  • urban apps
  • Urban governance

ASJC Scopus subject areas

  • Urban Studies

Cite this

Citizen Apps to Solve Complex Urban Problems. / Desouza, Kevin C.; Bhagwatwar, Akshay.

In: Journal of Urban Technology, Vol. 19, No. 3, 07.2012, p. 107-136.

Research output: Contribution to journalArticle

Desouza, Kevin C. ; Bhagwatwar, Akshay. / Citizen Apps to Solve Complex Urban Problems. In: Journal of Urban Technology. 2012 ; Vol. 19, No. 3. pp. 107-136.
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