Challenges to quality assurance and improvement efforts in behavioral health organizations: A qualitative assessment

Luis E. Zayas, J. Curtis McMillen, Madeline Y. Lee, Samantha J. Books

Research output: Contribution to journalArticlepeer-review

7 Scopus citations

Abstract

Behavioral health organizations have been increasingly required to implement plans to monitor and improve service quality. This qualitative study explores challenges that quality assurance and improvement (QA/I) personnel experience in performing their job in those practice settings. Sixteen QA/I personnel from different agencies in St. Louis, Missouri, U.S.A., were interviewed face-to-face using a semi-structured instrument to capture challenges and a questionnaire to capture participant and agency characteristics. Data analysis followed a grounded theory approach. Challenges involved agency resources, agency buy-in, personnel training, competing demands, shifting standards, authority, and research capacity. Further research is needed to assess these challenges given expected outcomes.

Original languageEnglish (US)
Pages (from-to)190-198
Number of pages9
JournalAdministration and Policy in Mental Health and Mental Health Services Research
Volume40
Issue number3
DOIs
StatePublished - May 2013

Keywords

  • Behavioral health services
  • Qualitative methods
  • Quality assurance
  • Quality improvement

ASJC Scopus subject areas

  • Phychiatric Mental Health
  • Health Policy
  • Public Health, Environmental and Occupational Health
  • Psychiatry and Mental health

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