Assessing the relevancy of national culture in predicting the efficacy of constraints in the information systems consulting domain

Gregory S. Dawson, Yan Li, Hongyun Zhang, Wayne Huang, Richard T. Watson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Opportunism is present in professional services and, as a result, organizations adopt mechanisms to constrain it. Despite the work on constraining opportunistic consultants, researchers have generally ignored the potential impact of national culture on the efficacy of constraint mechanisms. Using the theory of relationship constraints (TRC), this study examines the effectiveness of different constraint mechanisms for information systems (IS) consultants in the United States and China based on different levels of information asymmetry, tacit and explicit knowledge. While we found support in both cultures for the salience of these dimensions, we also found important distinctions for the effectiveness of different constraints between the cultures. Legal constraints are more effective in China while social constraints are more effective in the United States. While TRC is relevant in both cultures, national culture moderates the effectiveness of various constraint mechanisms and highlights the need for additional study.

Original languageEnglish (US)
Title of host publicationInternational Conference on Information Systems (ICIS 2013)
Subtitle of host publicationReshaping Society Through Information Systems Design
Pages520-537
Number of pages18
StatePublished - 2013
EventInternational Conference on Information Systems, ICIS 2013 - Milan, Italy
Duration: Dec 15 2013Dec 18 2013

Publication series

NameInternational Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design
Volume1

Other

OtherInternational Conference on Information Systems, ICIS 2013
CountryItaly
CityMilan
Period12/15/1312/18/13

Keywords

  • Knowledge type
  • National culture
  • Opportunism
  • Theory of relationship constraints

ASJC Scopus subject areas

  • Computer Science Applications
  • Statistics, Probability and Uncertainty
  • Applied Mathematics
  • Library and Information Sciences

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  • Cite this

    Dawson, G. S., Li, Y., Zhang, H., Huang, W., & Watson, R. T. (2013). Assessing the relevancy of national culture in predicting the efficacy of constraints in the information systems consulting domain. In International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design (pp. 520-537). (International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design; Vol. 1).