Are Workplace Friendships a Mixed Blessing? Exploring Tradeoffs of Multiplex Relationships and their Associations with Job Performance

Jessica R. Methot, Jeffery LePine, Nathan P. Podsakoff, Jessica Siegel Christian

    Research output: Contribution to journalArticle

    32 Citations (Scopus)

    Abstract

    Theory and research note the ubiquity of multiplex workplace friendships-multifaceted relationships that superimpose friendship with work-focused interactions-but it is unclear how they compel or hinder job performance. In a study of insurance company employees (n = 168), we found that the number of multiplex workplace friendships in one's social network is positively associated with supervisor ratings of job performance. However, we also found that there is a negative indirect effect on job performance through emotional exhaustion, which is offset, in part, through enhanced positive affect. Results of a second study of restaurant and retail sales employees (n = 182) provide greater insight into the positive and negative effects of multiplex workplace friendships. Specifically, these relationships enhanced job performance through trust but detracted from job performance through maintenance difficulty. Collectively, our results illustrate that having a large number of multiplex friendships at work is a mixed blessing. Although the provision and restoration of resources fostered by multiplex relationships benefits employee job performance, these benefits are muted somewhat by the personal resources they deplete.

    Original languageEnglish (US)
    JournalPersonnel Psychology
    DOIs
    StateAccepted/In press - 2015

    Fingerprint

    Workplace
    Restaurants
    Insurance
    Social Support
    Work Performance
    Work place
    Trade-offs
    Job performance
    Friendship
    Maintenance
    Research
    Employees
    Resources

    ASJC Scopus subject areas

    • Applied Psychology
    • Organizational Behavior and Human Resource Management

    Cite this

    Are Workplace Friendships a Mixed Blessing? Exploring Tradeoffs of Multiplex Relationships and their Associations with Job Performance. / Methot, Jessica R.; LePine, Jeffery; Podsakoff, Nathan P.; Christian, Jessica Siegel.

    In: Personnel Psychology, 2015.

    Research output: Contribution to journalArticle

    @article{b49a9e8542c04ca38462a738f93913ca,
    title = "Are Workplace Friendships a Mixed Blessing? Exploring Tradeoffs of Multiplex Relationships and their Associations with Job Performance",
    abstract = "Theory and research note the ubiquity of multiplex workplace friendships-multifaceted relationships that superimpose friendship with work-focused interactions-but it is unclear how they compel or hinder job performance. In a study of insurance company employees (n = 168), we found that the number of multiplex workplace friendships in one's social network is positively associated with supervisor ratings of job performance. However, we also found that there is a negative indirect effect on job performance through emotional exhaustion, which is offset, in part, through enhanced positive affect. Results of a second study of restaurant and retail sales employees (n = 182) provide greater insight into the positive and negative effects of multiplex workplace friendships. Specifically, these relationships enhanced job performance through trust but detracted from job performance through maintenance difficulty. Collectively, our results illustrate that having a large number of multiplex friendships at work is a mixed blessing. Although the provision and restoration of resources fostered by multiplex relationships benefits employee job performance, these benefits are muted somewhat by the personal resources they deplete.",
    author = "Methot, {Jessica R.} and Jeffery LePine and Podsakoff, {Nathan P.} and Christian, {Jessica Siegel}",
    year = "2015",
    doi = "10.1111/peps.12109",
    language = "English (US)",
    journal = "Personnel Psychology",
    issn = "0031-5826",
    publisher = "Wiley-Blackwell",

    }

    TY - JOUR

    T1 - Are Workplace Friendships a Mixed Blessing? Exploring Tradeoffs of Multiplex Relationships and their Associations with Job Performance

    AU - Methot, Jessica R.

    AU - LePine, Jeffery

    AU - Podsakoff, Nathan P.

    AU - Christian, Jessica Siegel

    PY - 2015

    Y1 - 2015

    N2 - Theory and research note the ubiquity of multiplex workplace friendships-multifaceted relationships that superimpose friendship with work-focused interactions-but it is unclear how they compel or hinder job performance. In a study of insurance company employees (n = 168), we found that the number of multiplex workplace friendships in one's social network is positively associated with supervisor ratings of job performance. However, we also found that there is a negative indirect effect on job performance through emotional exhaustion, which is offset, in part, through enhanced positive affect. Results of a second study of restaurant and retail sales employees (n = 182) provide greater insight into the positive and negative effects of multiplex workplace friendships. Specifically, these relationships enhanced job performance through trust but detracted from job performance through maintenance difficulty. Collectively, our results illustrate that having a large number of multiplex friendships at work is a mixed blessing. Although the provision and restoration of resources fostered by multiplex relationships benefits employee job performance, these benefits are muted somewhat by the personal resources they deplete.

    AB - Theory and research note the ubiquity of multiplex workplace friendships-multifaceted relationships that superimpose friendship with work-focused interactions-but it is unclear how they compel or hinder job performance. In a study of insurance company employees (n = 168), we found that the number of multiplex workplace friendships in one's social network is positively associated with supervisor ratings of job performance. However, we also found that there is a negative indirect effect on job performance through emotional exhaustion, which is offset, in part, through enhanced positive affect. Results of a second study of restaurant and retail sales employees (n = 182) provide greater insight into the positive and negative effects of multiplex workplace friendships. Specifically, these relationships enhanced job performance through trust but detracted from job performance through maintenance difficulty. Collectively, our results illustrate that having a large number of multiplex friendships at work is a mixed blessing. Although the provision and restoration of resources fostered by multiplex relationships benefits employee job performance, these benefits are muted somewhat by the personal resources they deplete.

    UR - http://www.scopus.com/inward/record.url?scp=84949008223&partnerID=8YFLogxK

    UR - http://www.scopus.com/inward/citedby.url?scp=84949008223&partnerID=8YFLogxK

    U2 - 10.1111/peps.12109

    DO - 10.1111/peps.12109

    M3 - Article

    JO - Personnel Psychology

    JF - Personnel Psychology

    SN - 0031-5826

    ER -