Apply with caution! The contingent effect of blockchain-enabled governance on trust

Heyjie Jung, Federica Fusi, Eric W. Welch, Sélim Louafi, Daniele Manzella

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Workplace surveillance is a classic management activity in public and private organizations. Employers have long used various surveillance methods in different forms to ensure workplace safety and product/service quality, enhance process efficiency, reduce transactional cost, training and safeguarding organizational interests. Technology advances have generally facilitated surveillance and created new opportunities for electronic monitoring in government. But it has also intensified the surveillance context of the work environment, which can have negative impacts on employee satisfaction, motivation, and job performance. This chapter examines advances in digital surveillance as well as the research on the ethics and implications of digital workplace surveillance for employees’ privacy, motivation, and performance. Special attention is given to how innovative surveillance techniques that are changing the workplace environment. Based on this review, the chapter suggests future research.

Original languageEnglish (US)
Title of host publicationResearch Handbook on E-Government
PublisherEdward Elgar Publishing Ltd.
Pages183-195
Number of pages13
ISBN (Electronic)9781786437259
ISBN (Print)9781786437242
StatePublished - Jan 1 2021
Externally publishedYes

ASJC Scopus subject areas

  • Social Sciences(all)

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