TY - JOUR
T1 - Answering five key questions about workplace bullying
T2 - How communication scholarship provides thought leadership for transforming abuse at work
AU - Lutgen-Sandvik, Pamela
AU - Tracy, Sarah
PY - 2012/2
Y1 - 2012/2
N2 - Organizational communication research is vital for understanding and addressing workplace bullying, a problem that affects nearly half of working adults and has devastating results on employee well-being and organizational productivity. A communication approach illustrates the toxic complexity of workplace bullying as it is condoned through societal discourses, sustained by receptive workplace cultures, and perpetuated through local interactions. Examining these (macro, meso, and micro) communicative elements addresses the most pressing questions about workplace bullying, including (a) how abuse manifests, (b) how employees respond, (c) why it is so harmful, (d) why resolution is so difficult, and (e) how it might be resolved. This article provides tips for addressing and transforming workplace bullying, which may be of particular interest to consultants and human resource professionals, while also offering a theoretical synthesis and launching pad for future research.
AB - Organizational communication research is vital for understanding and addressing workplace bullying, a problem that affects nearly half of working adults and has devastating results on employee well-being and organizational productivity. A communication approach illustrates the toxic complexity of workplace bullying as it is condoned through societal discourses, sustained by receptive workplace cultures, and perpetuated through local interactions. Examining these (macro, meso, and micro) communicative elements addresses the most pressing questions about workplace bullying, including (a) how abuse manifests, (b) how employees respond, (c) why it is so harmful, (d) why resolution is so difficult, and (e) how it might be resolved. This article provides tips for addressing and transforming workplace bullying, which may be of particular interest to consultants and human resource professionals, while also offering a theoretical synthesis and launching pad for future research.
KW - organizational communication
KW - psychological abuse
KW - workplace bullying
UR - http://www.scopus.com/inward/record.url?scp=84857467711&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84857467711&partnerID=8YFLogxK
U2 - 10.1177/0893318911414400
DO - 10.1177/0893318911414400
M3 - Article
AN - SCOPUS:84857467711
SN - 0893-3189
VL - 26
SP - 3
EP - 47
JO - Management Communication Quarterly
JF - Management Communication Quarterly
IS - 1
ER -