An enterprise-wide intervention at IRS: A longitudinal analysis of stakeholder sentiments

Sandeep Purao, Kevin Desouza

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Abstract

The Internal Revenue Service Business Modernization Project undertaken by the Tax Agency of the US Government has been singled out as an example of a massive failure. As envisioned, the project was intended as an Enterprise-wide intervention that would provide modern services and effective data access to citizenry and several government agencies. After more than a decade and 3 billion dollars later, the results appear to be less than exemplary. This paper identifies different stakeholders who participated in the project, and analyzes the sentiments and confidence each expressed with a view to understanding what and how things may or may not have worked. We conclude with lessons learned from our investigation including recognizing the importance of multiple stakeholders for Enterprise-wide initiatives.

Original languageEnglish (US)
Title of host publicationLecture Notes in Business Information Processing
PublisherSpringer Verlag
Pages30-43
Number of pages14
Volume70 LNBIP
ISBN (Print)3642168183, 9783642168185
DOIs
StatePublished - 2010
Externally publishedYes

Publication series

NameLecture Notes in Business Information Processing
Volume70 LNBIP
ISSN (Print)18651348

Fingerprint

Longitudinal Analysis
Tax
Thing
Confidence
Industry
Modernization
Taxation
Internal
Government
Sentiment
Service business
Stakeholders
Lessons learned
Government agencies
Longitudinal analysis
Multiple stakeholders
An enterprise
Revenue

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Modeling and Simulation
  • Information Systems
  • Management Information Systems
  • Control and Systems Engineering
  • Information Systems and Management
  • Business and International Management

Cite this

Purao, S., & Desouza, K. (2010). An enterprise-wide intervention at IRS: A longitudinal analysis of stakeholder sentiments. In Lecture Notes in Business Information Processing (Vol. 70 LNBIP, pp. 30-43). (Lecture Notes in Business Information Processing; Vol. 70 LNBIP). Springer Verlag. https://doi.org/10.1007/978-3-642-16819-2_3

An enterprise-wide intervention at IRS : A longitudinal analysis of stakeholder sentiments. / Purao, Sandeep; Desouza, Kevin.

Lecture Notes in Business Information Processing. Vol. 70 LNBIP Springer Verlag, 2010. p. 30-43 (Lecture Notes in Business Information Processing; Vol. 70 LNBIP).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Purao, S & Desouza, K 2010, An enterprise-wide intervention at IRS: A longitudinal analysis of stakeholder sentiments. in Lecture Notes in Business Information Processing. vol. 70 LNBIP, Lecture Notes in Business Information Processing, vol. 70 LNBIP, Springer Verlag, pp. 30-43. https://doi.org/10.1007/978-3-642-16819-2_3
Purao S, Desouza K. An enterprise-wide intervention at IRS: A longitudinal analysis of stakeholder sentiments. In Lecture Notes in Business Information Processing. Vol. 70 LNBIP. Springer Verlag. 2010. p. 30-43. (Lecture Notes in Business Information Processing). https://doi.org/10.1007/978-3-642-16819-2_3
Purao, Sandeep ; Desouza, Kevin. / An enterprise-wide intervention at IRS : A longitudinal analysis of stakeholder sentiments. Lecture Notes in Business Information Processing. Vol. 70 LNBIP Springer Verlag, 2010. pp. 30-43 (Lecture Notes in Business Information Processing).
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