An Empirical Investigation of the Relationship Between Role Stressors, Emotional Exhaustion and Turnover Intention in the Airline Industry

Business & Economics

• Airline Industry 64%
• Airlines 37%
• Coping Strategies 35%
• Customer-contact Employees 44%
• Emotional Exhaustion 73%
• Empirical Investigation 50%
• Factors 20%
• Intervention Strategies 39%
• Job Description 39%
• Job Stress 74%
• Management Culture 37%
• Overload 36%
• Questionnaire Survey 24%
• Role Stress 41%
• Role Stressors 87%
• Stress Management 79%
• Training Program 28%
• Turnover Intention 62%
• Voluntary Turnover 80%
• Work Environment 41%

Social Sciences

• burnout 60%
• contact 13%
• coping 15%
• customer 17%
• data analysis 15%
• employee 14%
• firm 15%
• industry 34%
• intervention strategy 20%
• job description 26%
• organization 11%
• questionnaire 10%
• stress management 50%
• training program 15%
• turnover 60%
• work environment 19%

Earth & Environmental Sciences

• airline industry 100%
• conflict 25%
• coping strategy 40%
• data analysis 24%
• firm 28%
• program 15%
• questionnaire survey 34%
• turnover 54%