An action research approach to implementation of alternative project delivery methods within architectural, engineering, and construction owner organizations: Overcoming resistance through education

Brian Lines, Kenneth Sullivan, Jake Smithwick

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Increasingly competitive business environments and restrictive financial conditions have led owner organizations in the architecture, engineering, and construction industry to implement alternative project delivery methods. Whereas the goal of alternative project delivery methods (APDMs) is to increase project delivery performance, the organizational challenges that are encountered during the implementation and adaptation of these tools often are overlooked, particularly in reference to employee resistance to change. This research utilizes an action research approach to gather empirical data on the behavioral elements of resistance to change within large public and private architecture, engineering, and construction (AEC) owners across North America. Observational data was collected for levels of change readiness and types of resistive behavior exhibited by key employees at multiple phases of the project delivery life cycle. Key findings included a statistically significant, directly proportional relationship between employee training levels and their readiness for change. Additional findings identified the most commonly encountered type of resistance to be employee tendencies to revert back to traditional project delivery practices during implementation of new APDMs. Based on these findings, the authors conclude that AEC owners should emphasize formal, change-related training programs when implementing new project delivery processes within their organizations. Future research is recommended to investigate the effect of other organizational characteristics and change-implementation strategies on employee resistance to change.

Original languageEnglish (US)
Title of host publicationConstruction Research Congress 2014
Subtitle of host publicationConstruction in a Global Network - Proceedings of the 2014 Construction Research Congress
PublisherAmerican Society of Civil Engineers (ASCE)
Pages2084-2095
Number of pages12
ISBN (Print)9780784413517
DOIs
StatePublished - Jan 1 2014
Event2014 Construction Research Congress: Construction in a Global Network, CRC 2014 - Atlanta, GA, United States
Duration: May 19 2014May 21 2014

Publication series

NameConstruction Research Congress 2014: Construction in a Global Network - Proceedings of the 2014 Construction Research Congress

Other

Other2014 Construction Research Congress: Construction in a Global Network, CRC 2014
CountryUnited States
CityAtlanta, GA
Period5/19/145/21/14

ASJC Scopus subject areas

  • Building and Construction

Fingerprint Dive into the research topics of 'An action research approach to implementation of alternative project delivery methods within architectural, engineering, and construction owner organizations: Overcoming resistance through education'. Together they form a unique fingerprint.

  • Cite this

    Lines, B., Sullivan, K., & Smithwick, J. (2014). An action research approach to implementation of alternative project delivery methods within architectural, engineering, and construction owner organizations: Overcoming resistance through education. In Construction Research Congress 2014: Construction in a Global Network - Proceedings of the 2014 Construction Research Congress (pp. 2084-2095). (Construction Research Congress 2014: Construction in a Global Network - Proceedings of the 2014 Construction Research Congress). American Society of Civil Engineers (ASCE). https://doi.org/10.1061/9780784413517.0212