Advancing research methods in crisis management

Farhan Iqbal, Jonathan Bundy, Michael D. Pfarrer

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Organizational crises are complex events for researchers to assess. However, research in this domain remains fragmented, and advanced empirical techniques remain underutilized. In this chapter, we offer an integrated approach to assessing crises. We first specify a behavioral process model of crisis management comprised of three stages: Interpretations, responses, and outcomes. Within each stage, we identify areas of opportunity and provide methodological recommendations that enhance our understanding of crises and crisis management. We also provide recommendations that could be applied across stages of the model. Taken together, we present a framework by which researchers can more effectively measure and analyze critical crisis dimensions.

Original languageEnglish (US)
Title of host publicationResearch Methodology in Strategy and Management
PublisherEmerald Group Holdings Ltd.
Pages53-73
Number of pages21
DOIs
StatePublished - 2021
Externally publishedYes

Publication series

NameResearch Methodology in Strategy and Management
Volume13
ISSN (Print)1479-8387

Keywords

  • Crises
  • Crisis management
  • Methodology
  • Organizational wrongdoing
  • Perception and impression management
  • Research methods

ASJC Scopus subject areas

  • Strategy and Management

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