Adoption of Electronic Technologies in Local U.S. Governments: Distinguishing Between E-Services and Communication Technologies

Meng Hao Li, Mary K. Feeney

Research output: Contribution to journalArticlepeer-review

53 Scopus citations

Abstract

Local governments in the United States have adopted and implemented e-government as a means of delivering services to the public and encouraging citizen participation. We use data from a national random survey of 902 government managers from 500 local governments in the United States to examine factors that explain the adoption of two types of e-government technologies: e-services, which enable electronic delivery of services, and communication technologies, which enable one- and two-way communication with citizens. We find that managerial perceptions of the organization, such as personnel constraints and organizational centralization, are negatively related to the adoption of e-services while citizen demands are positively associated with the adoption of e-services. In comparison, we find that public managers perceiving higher levels of external influences and citizen demands report increased adoption of communication technologies. The results contribute to the e-government literature by indicating the importance of distinguishing between communication technologies and e-services and the factors that explain the adoption of these technologies.

Original languageEnglish (US)
Pages (from-to)75-91
Number of pages17
JournalAmerican Review of Public Administration
Volume44
Issue number1
DOIs
StatePublished - Jan 2014
Externally publishedYes

Keywords

  • communication technologies
  • e-government
  • e-services
  • local government

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

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