A Systematic Literature Review of Changes in Roles/Skills in Component Content Management Environments and Implications for Education

Tatiana Batova, Rebekka Andersen

    Research output: Contribution to journalReview articlepeer-review

    22 Scopus citations

    Abstract

    Component content management (CCM) enables organizations to create, manage, and deliver content as small components rather than entire documents. As CCM methodologies, processes, and technologies are increasingly adopted, CCM is reshaping technical communication (TC), the roles of technical communicators, and the skills they need for career success. This article reviews scholarly and trade publications that describe changes in roles and needed skills in CCM environments and identifies implications of these changes for TC education.

    Original languageEnglish (US)
    Pages (from-to)173-200
    Number of pages28
    JournalTechnical Communication Quarterly
    Volume26
    Issue number2
    DOIs
    StatePublished - Apr 3 2017

    Keywords

    • Component content management
    • content strategy
    • curricular design
    • roles and skills
    • technical communication education

    ASJC Scopus subject areas

    • Education
    • Communication

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