A study of urban heat: Understanding the challenges and opportunities for addressing wicked problems in HCI

Anastasia Kuznetsov, Martin Tomitsch

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The Urban Heat Island Effect (UHI) is a phenomenon whereby cities tend to be hotter than suburbs. We frame the UHI as a "wicked problem" that poses arange of economic, healthcare, and social challenges. Our paper examines how different stakeholders negotiate complex value systems, collect data, and rely on collaborative platforms to address the problem of urban heat. Using documentary filmmaking as a research method, we conducted ethnographicallyoriented interviews with participants including vulnerable communities, urban architects, microclimate researchers, and grassroots activists. Our findings reveal that unlike problems that can be solved using traditional HCI paradigms of distributed work, the UHI presents an entanglement of challenges that do not necessarily converge on a single solution. We conclude by discussing two opportunities for addressing wicked problems through social computing: knowledge systems for sharing hybrid data across domains and interactive forums for discourse among diverse actors.

Original languageEnglish (US)
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
Volume2018-April
ISBN (Electronic)9781450356206, 9781450356213
DOIs
StatePublished - Apr 20 2018
Event2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada
Duration: Apr 21 2018Apr 26 2018

Other

Other2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
CountryCanada
CityMontreal
Period4/21/184/26/18

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Keywords

  • Urban heat
  • Wicked problems

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Cite this

Kuznetsov, A., & Tomitsch, M. (2018). A study of urban heat: Understanding the challenges and opportunities for addressing wicked problems in HCI. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI (Vol. 2018-April). Association for Computing Machinery. https://doi.org/10.1145/3173574.3174137