A service-dominant logic for management education

It's time

Robert C. Ford, David E. Bowen

    Research output: Contribution to journalArticle

    24 Citations (Scopus)

    Abstract

    Even though services dominate the U.S economy and figure prominently in other developed economies, principles for the effective provision of service experiences receive little attention in conventional management education. We provide an argument for what is termed a service-dominant logic for management education. It is organized into three parts. The first reviews the current status of the management discipline's coverage in our research and teaching of the unique challenges and opportunities in managing services. The second details seven key differences in managing services that are either minimally covered or ignored in traditional management courses. The third offers some suggestions as to how management scholars and educators can add coverage of these unique challenges and opportunities of managing services to our curriculum. We suggest that the time is now for capturing the rapidly expanding knowledge base of services in management texts, teachings, and research. Copyright of the Academy of Management, all rights reserved.

    Original languageEnglish (US)
    Pages (from-to)224-243
    Number of pages20
    JournalAcademy of Management Learning and Education
    Volume7
    Issue number2
    StatePublished - Jun 2008

    Fingerprint

    management
    education
    coverage
    economy
    Teaching
    time
    Management education
    Service-dominant logic
    academy
    educator
    curriculum
    experience
    Service experience
    Knowledge base
    Curriculum
    US economy

    ASJC Scopus subject areas

    • Organizational Behavior and Human Resource Management
    • Education

    Cite this

    A service-dominant logic for management education : It's time. / Ford, Robert C.; Bowen, David E.

    In: Academy of Management Learning and Education, Vol. 7, No. 2, 06.2008, p. 224-243.

    Research output: Contribution to journalArticle

    Ford, Robert C. ; Bowen, David E. / A service-dominant logic for management education : It's time. In: Academy of Management Learning and Education. 2008 ; Vol. 7, No. 2. pp. 224-243.
    @article{053d73293ee24525a4c796c7289c87a5,
    title = "A service-dominant logic for management education: It's time",
    abstract = "Even though services dominate the U.S economy and figure prominently in other developed economies, principles for the effective provision of service experiences receive little attention in conventional management education. We provide an argument for what is termed a service-dominant logic for management education. It is organized into three parts. The first reviews the current status of the management discipline's coverage in our research and teaching of the unique challenges and opportunities in managing services. The second details seven key differences in managing services that are either minimally covered or ignored in traditional management courses. The third offers some suggestions as to how management scholars and educators can add coverage of these unique challenges and opportunities of managing services to our curriculum. We suggest that the time is now for capturing the rapidly expanding knowledge base of services in management texts, teachings, and research. Copyright of the Academy of Management, all rights reserved.",
    author = "Ford, {Robert C.} and Bowen, {David E.}",
    year = "2008",
    month = "6",
    language = "English (US)",
    volume = "7",
    pages = "224--243",
    journal = "Academy of Management Learning and Education",
    issn = "1537-260X",
    publisher = "George Washington University",
    number = "2",

    }

    TY - JOUR

    T1 - A service-dominant logic for management education

    T2 - It's time

    AU - Ford, Robert C.

    AU - Bowen, David E.

    PY - 2008/6

    Y1 - 2008/6

    N2 - Even though services dominate the U.S economy and figure prominently in other developed economies, principles for the effective provision of service experiences receive little attention in conventional management education. We provide an argument for what is termed a service-dominant logic for management education. It is organized into three parts. The first reviews the current status of the management discipline's coverage in our research and teaching of the unique challenges and opportunities in managing services. The second details seven key differences in managing services that are either minimally covered or ignored in traditional management courses. The third offers some suggestions as to how management scholars and educators can add coverage of these unique challenges and opportunities of managing services to our curriculum. We suggest that the time is now for capturing the rapidly expanding knowledge base of services in management texts, teachings, and research. Copyright of the Academy of Management, all rights reserved.

    AB - Even though services dominate the U.S economy and figure prominently in other developed economies, principles for the effective provision of service experiences receive little attention in conventional management education. We provide an argument for what is termed a service-dominant logic for management education. It is organized into three parts. The first reviews the current status of the management discipline's coverage in our research and teaching of the unique challenges and opportunities in managing services. The second details seven key differences in managing services that are either minimally covered or ignored in traditional management courses. The third offers some suggestions as to how management scholars and educators can add coverage of these unique challenges and opportunities of managing services to our curriculum. We suggest that the time is now for capturing the rapidly expanding knowledge base of services in management texts, teachings, and research. Copyright of the Academy of Management, all rights reserved.

    UR - http://www.scopus.com/inward/record.url?scp=61849109797&partnerID=8YFLogxK

    UR - http://www.scopus.com/inward/citedby.url?scp=61849109797&partnerID=8YFLogxK

    M3 - Article

    VL - 7

    SP - 224

    EP - 243

    JO - Academy of Management Learning and Education

    JF - Academy of Management Learning and Education

    SN - 1537-260X

    IS - 2

    ER -