A Preliminary Examination of Citizen Orientation and Multiple Dimensions of Organizational Performance

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Abstract

In this article, I discuss citizen orientated public management in relation to extant frameworks and theories in public management and organization research, including the role of the public servant, collaborative public management, citizen coproduction, and relational bureaucracy. Following the discussion, I hypothesize about the relationship between public organizations’ citizen orientations and multiple dimensions of organizational performance. I use data from approximately 900 New York City elementary and middle schools from 2008 to 2011 to examine the relationship. Preliminary findings indicate that a citizen orientation is positively related to multiple dimensions of public organization performance.

Original languageEnglish (US)
JournalInternational Journal of Public Administration
DOIs
StateAccepted/In press - Nov 7 2015

Keywords

  • Citizen orientation
  • education
  • organizational performance
  • public management

ASJC Scopus subject areas

  • Public Administration
  • Business and International Management

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