Abstract
The purpose of this paper is to develop and illustrate a performance-centered design (PCD) methodology for finding the underlying structure of ill-defined processes and problems. The context for our theoretical exposition is the fuzzy front-end of new product development (NPD). Within the NPD process, front-end concept definition and selection is central to a firm's innovation capability because it drives the entire NPD process. Yet, despite this fact, these activities are ill-structured and typically the most poorly managed activities in the entire innovation process. We propose that the front-end of NPD can be more effectively enabled through the simultaneous structuring and development of processes and implementation techniques. Through a case study, we illustrate the proposed PCD methodology and illustrate how electronic performance support technology can be utilized to support the fuzzy front-end process.
| Original language | English (US) |
|---|---|
| Title of host publication | Proceedings of the Hawaii International Conference on System Sciences |
| Pages | 82 |
| Number of pages | 1 |
| State | Published - 2001 |
| Externally published | Yes |
| Event | 34th Annual Hawaii International Conference on System Sciences - Maui, HI, United States Duration: Jan 3 2001 → Jan 6 2001 |
Other
| Other | 34th Annual Hawaii International Conference on System Sciences |
|---|---|
| Country/Territory | United States |
| City | Maui, HI |
| Period | 1/3/01 → 1/6/01 |
Keywords
- Electronic performance support
- Fuzzy front-end
- New product development
- Performance-centered design
- Problem structure
- Problem-solving theory
- Systems theory
ASJC Scopus subject areas
- Software
- Industrial and Manufacturing Engineering