A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction

Business & Economics

• Customer Relationship 100%
• Service Provider 78%
• Service Encounter 31%
• Customer Satisfaction 28%
• Service Organization 24%
• Customer Retention 21%
• Revenue 13%
• Managers 11%
• Advanced Statistical Technique 10%
• Customer Heterogeneity 9%
• Proportional Hazards 8%
• Customer Lifetime Value 8%
• Service Improvement 7%
• Profitability 7%
• Anchoring 7%
• Telecommunications 7%
• Service Experience 7%
• Service Failure 7%
• Adjustment Process 7%
• Customer Experience 6%
• Customer Behavior 6%
• Customer Perception 6%
• Expected Value 6%
• Empirical Evidence 6%
• Defects 6%
• Service Levels 6%
• Rating 5%
• Time Series Data 5%
• Resource Allocation 5%
• Financial Services 5%
• Quality of Service 5%
• Purchase 3%
• Modeling 3%
• Interaction 3%
• Costs 2%