A comparison of usability evaluations conducted by different teams

Anna L. Rowe, Tammy Lowry, Shannon L. Halgren, Nancy J. Cooke

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations


The wide variety of usability methods available to usability engineers offer many approaches to usability testing. However, different evaluation methodologies may lead to the identification of varying interface issues, and different interface designs may result. This study examined how different usability teams approach the same interface evaluation. The results indicate that different teams begin their evaluations in similar manners but tend to diverge after this point. Furthermore, different interface problems are identified by the teams. However, when similar issues are identified, the teams' redesign recommendations are similar. In general, the results indicate that several evaluators and several methods should be utilized to optimize the identification of interface issues.

Original languageEnglish (US)
Title of host publicationConference Companion on Human Factors in Computing Systems, CHI 1994
EditorsCatherine Plaisant
PublisherAssociation for Computing Machinery
Number of pages2
ISBN (Electronic)0897916514
StatePublished - Apr 28 1994
Externally publishedYes
EventConference on Human Factors in Computing Systems, CHI 1994 - Boston, United States
Duration: Apr 24 1994Apr 28 1994

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


OtherConference on Human Factors in Computing Systems, CHI 1994
Country/TerritoryUnited States


  • Design pro cess
  • Interface evaluation
  • Usability
  • User interface

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


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