A comparative study of product usability and ergonomic assessment of server lifts

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper provides an overview of the process of evaluating competing products from the perspectives of human factors and ergonomics, safety considerations, overall usability, and design characteristics. The project was conducted by faculty and students at a major university in U.S. and the product in question was a lift that is used for installation of servers in data centers. We conducted an in-depth study of three competing products on the basis of a series of criteria that were determined before the project was started. We developed a methodology for observation, testing and evaluation for the products, and in this paper, we will discuss the results of our study. In addition to the analysis, we also created a series of design recommendations for product development that built upon our findings. While this paper focuses on the specific case study of server lifts, the learnings from this study could have wide applications in terms of the methodology of how to evaluate the competitive products, how to develop test regimens, how to conduct observations to test usability, how to conduct analysis, and how to make recommendations. While there is a clear impact of this study in industry, it can also have value in education in helping students understand how to test competitive products, and how to learn from the testing to design their products for the future.

LanguageEnglish (US)
Title of host publicationAdvances in Usability, User Experience and Assistive Technology - Proceedings of the AHFE 2018 International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018
PublisherSpringer Verlag
Pages99-110
Number of pages12
ISBN (Print)9783319949468
DOIs
StatePublished - Jan 1 2019
EventAHFE International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018 - [state] FL, United States
Duration: Jul 21 2018Jul 25 2018

Publication series

NameAdvances in Intelligent Systems and Computing
Volume794
ISSN (Print)2194-5357

Other

OtherAHFE International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018
CountryUnited States
City[state] FL
Period7/21/187/25/18

Fingerprint

Ergonomics
Servers
Students
Testing
Human engineering
Product design
Product development
Education
Industry

Keywords

  • Human factors
  • Industrial design
  • Product comparison
  • Usability test

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

Cite this

Shin, D. (2019). A comparative study of product usability and ergonomic assessment of server lifts. In Advances in Usability, User Experience and Assistive Technology - Proceedings of the AHFE 2018 International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018 (pp. 99-110). (Advances in Intelligent Systems and Computing; Vol. 794). Springer Verlag. https://doi.org/10.1007/978-3-319-94947-5_10

A comparative study of product usability and ergonomic assessment of server lifts. / Shin, Dosun.

Advances in Usability, User Experience and Assistive Technology - Proceedings of the AHFE 2018 International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018. Springer Verlag, 2019. p. 99-110 (Advances in Intelligent Systems and Computing; Vol. 794).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Shin, D 2019, A comparative study of product usability and ergonomic assessment of server lifts. in Advances in Usability, User Experience and Assistive Technology - Proceedings of the AHFE 2018 International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018. Advances in Intelligent Systems and Computing, vol. 794, Springer Verlag, pp. 99-110, AHFE International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018, [state] FL, United States, 7/21/18. https://doi.org/10.1007/978-3-319-94947-5_10
Shin D. A comparative study of product usability and ergonomic assessment of server lifts. In Advances in Usability, User Experience and Assistive Technology - Proceedings of the AHFE 2018 International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018. Springer Verlag. 2019. p. 99-110. (Advances in Intelligent Systems and Computing). https://doi.org/10.1007/978-3-319-94947-5_10
Shin, Dosun. / A comparative study of product usability and ergonomic assessment of server lifts. Advances in Usability, User Experience and Assistive Technology - Proceedings of the AHFE 2018 International Conferences on Usability and User Experience and Human Factors and Assistive Technology, 2018. Springer Verlag, 2019. pp. 99-110 (Advances in Intelligent Systems and Computing).
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