A business process context for Knowledge Management

Raghu Santanam, Ajay Vinze

Research output: Contribution to journalArticle

88 Scopus citations

Abstract

Knowledge and management of it emphasize and expect interactions between aspects of business processes including workflow execution, information processing, decision making and motivational structure. As such production and consumption of knowledge occur within these aspects of business processes. Therefore, a business process context provides the justification and rationale for organizing Knowledge Management efforts that address knowledge storage and retrieval, knowledge sharing and knowledge synthesis. Exemplar projects are used to illustrate potential approaches and associated research challenges to addressing Knowledge Management efforts within a business process context.

Original languageEnglish (US)
Pages (from-to)1062-1079
Number of pages18
JournalDecision Support Systems
Volume43
Issue number3
DOIs
StatePublished - Apr 1 2007

Keywords

  • Business processes
  • Coordination
  • Information systems
  • Knowledge Management
  • Knowledge sharing
  • Ontology

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Information Systems and Management

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