360-Degree feedback with systematic coaching: Empirical analysis suggests a winning combination

Fred Luthans, Suzanne J. Peterson

Research output: Contribution to journalReview articlepeer-review

105 Scopus citations


Wanted: High-performance work practices to gain a competitive advantage. An increasingly common answer to this desperate call is 360-degree programs; unfortunately, they have, at best, mixed reviews when empirically assessed. This study found that a way to improve the effectiveness of 360s may be to combine them with coaching focused on enhanced self-awareness and behavioral management. In a small manufacturer, this feedback-coaching resulted in improved manager and employee satisfaction, commitment, intentions to turnover, and at least indirectly, this firm's performance. This feedback-coaching may be a winning combination to help in the competitive battles in today's global economy.

Original languageEnglish (US)
Pages (from-to)243-256
Number of pages14
JournalHuman Resource Management
Issue number3
StatePublished - Sep 2003
Externally publishedYes

ASJC Scopus subject areas

  • Applied Psychology
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation


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