William Youngdahl

Associate Professor

  • 817 Citations
  • 12 h-Index
19922014

Research output per year

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Research Output

  • 817 Citations
  • 12 h-Index
  • 11 Article
  • 4 Editorial
  • 3 Paper
  • 2 Review article
2014

Manufacturing - Still a missing link?

Krause, D., Youngdahl, W. & Ramaswamy, K., Nov 2014, In : Journal of Operations Management. 32, 7-8, p. 399-402 4 p.

Research output: Contribution to journalEditorial

7 Scopus citations
2010

Service offshoring: The evolution of offshore operations

Youngdahl, W. E., Ramaswamy, K. & Dash, K. C., Jan 1 2010, In : International Journal of Operations and Production Management. 30, 8, p. 798-820 23 p.

Research output: Contribution to journalArticle

38 Scopus citations
2008

Exploring new research frontiers in offshoring knowledge and service processes

Youngdahl, W., Ramaswamy, K. & Verma, R., Mar 1 2008, In : Journal of Operations Management. 26, 2, p. 135-140 6 p.

Research output: Contribution to journalEditorial

39 Scopus citations

Offshoring knowledge and service work: A conceptual model and research agenda

Youngdahl, W. & Ramaswamy, K., Mar 1 2008, In : Journal of Operations Management. 26, 2, p. 212-221 10 p.

Research output: Contribution to journalArticle

73 Scopus citations
2006

Innovative operations management applications in not-for-profit, public and government services

Verma, R., Youngdahl, W., McLaughlin, C. & Johnston, R., Jun 2006, In : Journal of Operations Management. 24, 4 SPEC. ISS., p. 301-303 3 p.

Research output: Contribution to journalEditorial

1 Scopus citations
2005

Operations management in not-for-profit, public and government services: Charting a new research frontier

Verma, R., McLaughlin, C., Johnston, R. & Youngdahl, W., Feb 2005, In : Journal of Operations Management. 23, 2 SPEC. ISS., p. 117-123 7 p.

Research output: Contribution to journalEditorial

10 Scopus citations

The service volunteer - Loyalty chain: An exploratory study of charitable not-for-profit service organizations

Wisner, P. S., Stringfellow, A., Youngdahl, W. E. & Parker, L., Feb 2005, In : Journal of Operations Management. 23, 2 SPEC. ISS., p. 143-161 19 p.

Research output: Contribution to journalArticle

38 Scopus citations
2003

Revisiting customer participation in service encounters: Does culture matter?

Youngdahl, W. E., Kellogg, D. L., Nie, W. & Bowen, D. E., Jan 1 2003, In : Journal of Operations Management. 21, 1, p. 109-120 12 p.

Research output: Contribution to journalArticle

51 Scopus citations
2000

Service-driven global supply chains

Youngdahl, W. E. & Loomba, A. P. S., Jan 1 2000, In : International Journal of Service Industry Management. 11, 4, p. 329-347 19 p.

Research output: Contribution to journalArticle

56 Scopus citations
1998

Global service factory: Integrating the global supply chain through service

Youngdahl, W. E. & Loomba, A. P. S., Jan 1 1998. 1 p.

Research output: Contribution to conferencePaper

In defense of the production-line approach to service

Bowen, D. E. & Youngdahl, W. E., Jan 1 1998, p. 1531-1533. 3 p.

Research output: Contribution to conferencePaper

Leading the Total Quality Transformation at Goodyear-Oxo, Mexico: An Interview with Hugh Pace

Youngdahl, W., Waldman, D. & Anders, G. C., 1998, In : Journal of Management Inquiry. 7, 1, p. 59-65 7 p.

Research output: Contribution to journalArticle

7 Scopus citations

"Lean" service: In defense of a production-line approach

Bowen, D. E. & Youngdahl, W. E., Jan 1 1998, In : International Journal of Service Industry Management. 9, 3, p. 207-225 19 p.

Research output: Contribution to journalArticle

201 Scopus citations
1997

On the relationship between customer participation and satisfaction: Two frameworks

Deborah, L. K., William, E. Y. & David, E. B., Dec 1 1997, In : International Journal of Service Industry Management. 8, 3, p. 206-219 14 p.

Research output: Contribution to journalReview article

122 Scopus citations
41 Scopus citations
64 Scopus citations
1996
17 Scopus citations

Service customers' quality costs: Toward understanding the customer's value chain

Youngdahl, W. E., Kellogg, D. L. & Bowen, D. E., Dec 1 1996, p. 1584-1586. 3 p.

Research output: Contribution to conferencePaper

1994

Customer costs of service quality: A critical incident study

Youngdahl, W. & Kellogg, D. L., Jan 1 1994, In : Advances in Services Marketing and Management. 3, C, p. 149-173 25 p.

Research output: Contribution to journalArticle

10 Scopus citations
1992

SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

CHASE, RICHARD. B., KUMAR, K. RAVI. & Youngdahl, W., 1992, In : Production and Operations Management. 1, 2, p. 175-184 10 p.

Research output: Contribution to journalArticle

42 Scopus citations