• 3316 Citations
  • 28 h-Index
20052020

Research output per year

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Research Output

  • 3316 Citations
  • 28 h-Index
  • 50 Article
  • 2 Review article

Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

Menguc, B., Auh, S. & Wang, F., Aug 1 2020, In : Journal of Service Research. 23, 3, p. 299-320 22 p.

Research output: Contribution to journalArticle

  • Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?

    Auh, S., Menguc, B., Imer, P. & Uslu, A., Jan 1 2018, (Accepted/In press) In : Journal of Service Research.

    Research output: Contribution to journalArticle

  • 5 Scopus citations

    The benefits and implementation of performance transparency: The why and how of letting your customers 'see through’ your business

    Merlo, O., Eisingerich, A., Auh, S. & Levstek, J., Jan 1 2018, In : Business Horizons. 61, 1, p. 73-84 12 p.

    Research output: Contribution to journalArticle

  • 2 Scopus citations

    Unpacking the relationship between sales control and salesperson performance: A regulatory fit perspective

    Katsikeas, C. S., Auh, S., Spyropoulou, S. & Menguc, B., May 2018, In : Journal of Marketing. 82, 3, p. 45-69 25 p.

    Research output: Contribution to journalArticle

  • 9 Scopus citations

    The role of climate: implications for service employee engagement and customer service performance

    Menguc, B., Auh, S., Yeniaras, V. & Katsikeas, C. S., May 1 2017, In : Journal of the Academy of Marketing Science. 45, 3, p. 428-451 24 p.

    Research output: Contribution to journalArticle

  • 26 Scopus citations