• 2661 Citations
  • 25 h-Index
20052018
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Fingerprint Fingerprint is based on mining the text of the experts' scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

customer Social Sciences
firm Social Sciences
sales Social Sciences
climate Social Sciences
employee Social Sciences
performance Social Sciences
Firm performance Business & Economics
loyalty Social Sciences

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Research Output 2005 2018

  • 2661 Citations
  • 25 h-Index
  • 51 Article
2 Citations (Scopus)

Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?

Auh, S., Menguc, B., Imer, P. & Uslu, A., Jan 1 2018, (Accepted/In press) In : Journal of Service Research.

Research output: Contribution to journalArticle

employee
Personnel
Feedback
Managers
manager
1 Citation (Scopus)

Unpacking the relationship between sales control and salesperson performance: A regulatory fit perspective

Katsikeas, C. S., Auh, S., Spyropoulou, S. & Menguc, B., May 1 2018, In : Journal of Marketing. 82, 3, p. 45-69 25 p.

Research output: Contribution to journalArticle

Salesperson performance
Regulatory fit
Salesperson
Decision making
Purchase decision

The benefits and implementation of performance transparency: The why and how of letting your customers 'see through' your business

Merlo, O., Eisingerich, A., Auh, S. & Levstek, J., 2017, (Accepted/In press) In : Business Horizons.

Research output: Contribution to journalArticle

Transparency
Leverage
Industry
Empirical evidence
Premium
14 Citations (Scopus)

The role of climate: implications for service employee engagement and customer service performance

Menguc, B., Auh, S., Yeniaras, V. & Katsikeas, C. S., May 1 2017, In : Journal of the Academy of Marketing Science. 45, 3, p. 428-451 24 p.

Research output: Contribution to journalArticle

Customer service
Service employees
Service performance
Climate
Employee engagement
6 Citations (Scopus)

Unraveling the Customer Education Paradox: When, and How, Should Firms Educate Their Customers?

Bell, S. J., Auh, S. & Eisingerich, A. B., Aug 1 2017, In : Journal of Service Research. 20, 3, p. 306-321 16 p.

Research output: Contribution to journalArticle

customer
Education
firm
education
expertise