M J Bitner

Professor

  • 8710 Citations
  • 29 h-Index
1980 …2019
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Personal profile

Education/Academic qualification

PHD, University of Washington

… → 1987

MBA, University of Washington

… → 1979

BA, University of Washington

… → 1972

Fingerprint Fingerprint is based on mining the text of the experts' scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

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Research Output 1980 2017

  • 8710 Citations
  • 29 h-Index
  • 39 Article
  • 2 Chapter
  • 1 Editorial
7 Citations (Scopus)
Organizational support
Workload
Literacy
Co-production
Mediator
2 Citations (Scopus)

Service Research: Rigor, Relevance, and Community

Bitner, M. J., May 1 2017, In : Journal of Service Research. 20, 2, p. 103-104 2 p.

Research output: Contribution to journalEditorial

community
1 Citation (Scopus)

From the Editor—Updates and Looking Forward

Bitner, M. J., Feb 19 2015, In : Journal of Service Research. 18, 1, p. 4-5 2 p.

Research output: Contribution to journalArticle

editor
3 Citations (Scopus)

Editorial: A Vision for the Future of the Journal of Service Research (JSR)

Bitner, M. J., Feb 2014, In : Journal of Service Research. 17, 1, p. 3-4 2 p.

Research output: Contribution to journalArticle

14 Citations (Scopus)

Reaching the breaking point: a dynamic process theory of business-to-business customer defection

Hollmann, T., Jarvis, C. B. & Bitner, M. J., 2014, In : Journal of the Academy of Marketing Science. 43, 2, p. 257-278 22 p.

Research output: Contribution to journalArticle

Dynamic process
Process theory
Business to business
Energy
Decision maker

Projects 2005 2019