Laurel Anderson

Assoc Professor

  • 685 Citations
  • 11 h-Index
1988 …2017
If you made any changes in Pure, your changes will be visible here soon.

Personal profile

Education/Academic qualification

PHD, Arizona State University

… → 1982

MS N, University of Washington

… → 1974

Fingerprint Dive into the research topics where Laurel Anderson is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 1 Similar Profiles
art Social Sciences
public space Social Sciences
health care Earth & Environmental Sciences
creativity Social Sciences
rhetoric Social Sciences
well-being Social Sciences
Well-being Business & Economics
artist Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 1988 2017

  • 685 Citations
  • 11 h-Index
  • 13 Article
  • 3 Chapter
37 Citations (Scopus)

The changing role of the health care customer: review, synthesis and research agenda

McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Helkkula, A., Hogan, S. J. & Anderson, L., 2017, In : Journal of Service Management. 28, 1, p. 2-33 32 p.

Research output: Contribution to journalArticle

health care
Research agenda
40 Citations (Scopus)

Billions of impoverished people deserve to be better served: A call to action for the service research community

Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.

Research output: Contribution to journalArticle

poverty alleviation
action research
Base of the pyramid
12 Citations (Scopus)

Responsibility and weil-being: Resource integration under responsibilization in expert services

Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.

Research output: Contribution to journalArticle

Service system
17 Citations (Scopus)

Exploring dualities of service innovation: implications for service research

Witell, L., Anderson, L., Brodie, R. J., Colurcio, M., Edvardsson, B., Kristensson, P., Lervik-Olsen, L., Sebastiani, R. & Wallin Andreassen, T., Sep 14 2015, In : Journal of Services Marketing. 29, 6-7, p. 436-441 6 p.

Research output: Contribution to journalArticle

Service innovation
Conceptual model
Design methodology
88 Citations (Scopus)

Transformative Service Research: Advancing Our Knowledge About Service and Well-Being

Anderson, L. & Ostrom, A., Aug 14 2015, In : Journal of Service Research. 18, 3, p. 243-249 7 p.

Research output: Contribution to journalArticle