Photo of Laurel Anderson

Laurel Anderson

Assoc Professor

  • 723 Citations
  • 11 h-Index
1988 …2017

Research output per year

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Personal profile

Education/Academic qualification

PHD, Arizona State University

… → 1982

MS N, University of Washington

… → 1974

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Research Output

  • 723 Citations
  • 11 h-Index
  • 13 Article
  • 3 Chapter

The changing role of the health care customer: review, synthesis and research agenda

McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Helkkula, A., Hogan, S. J. & Anderson, L., 2017, In : Journal of Service Management. 28, 1, p. 2-33 32 p.

Research output: Contribution to journalArticle

  • 37 Scopus citations
  • 43 Scopus citations

    Responsibility and weil-being: Resource integration under responsibilization in expert services

    Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.

    Research output: Contribution to journalArticle

  • 13 Scopus citations

    Exploring dualities of service innovation: implications for service research

    Witell, L., Anderson, L., Brodie, R. J., Colurcio, M., Edvardsson, B., Kristensson, P., Lervik-Olsen, L., Sebastiani, R. & Wallin Andreassen, T., Sep 14 2015, In : Journal of Services Marketing. 29, 6-7, p. 436-441 6 p.

    Research output: Contribution to journalArticle

    18 Scopus citations

    Transformative Service Research: Advancing Our Knowledge About Service and Well-Being

    Anderson, L. & Ostrom, A., Aug 14 2015, In : Journal of Service Research. 18, 3, p. 243-249 7 p.

    Research output: Contribution to journalArticle

    98 Scopus citations