Laurel Anderson

Assoc Professor

  • 437 Citations
  • 10 h-Index
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Personal profile

Education/Academic qualification

PHD, Arizona State University

… → 1982

MS N, University of Washington

… → 1974

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art Social Sciences
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well-being Social Sciences
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artist Social Sciences

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Research Output 2010 2017

  • 437 Citations
  • 10 h-Index
  • 12 Article
  • 3 Chapter
10 Citations

The changing role of the health care customer: review, synthesis and research agenda

McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Helkkula, A., Hogan, S. J. & Anderson, L., 2017, In : Journal of Service Management. 28, 1, p. 2-33 32 p.

Research output: Contribution to journalArticle

health care
Research agenda
21 Citations

Billions of impoverished people deserve to be better served: A call to action for the service research community

Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.

Research output: Contribution to journalArticle

poverty alleviation
action research
Base of the pyramid

Responsibility and weil-being: Resource integration under responsibilization in expert services

Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A. L., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.

Research output: Contribution to journalArticle

Service system
13 Citations

Exploring dualities of service innovation: implications for service research

Witell, L., Anderson, L., Brodie, R. J., Colurcio, M., Edvardsson, B., Kristensson, P., Lervik-Olsen, L., Sebastiani, R. & Wallin Andreassen, T., Sep 14 2015, In : Journal of Services Marketing. 29, 6-7, p. 436-441 6 p.

Research output: Contribution to journalArticle

Service innovation
Conceptual model
Design methodology
46 Citations

Transformative Service Research: Advancing Our Knowledge About Service and Well-Being

Anderson, L. & Ostrom, A. L., Aug 14 2015, In : Journal of Service Research. 18, 3, p. 243-249 7 p.

Research output: Contribution to journalArticle


Projects 1995 1998