Laurel Anderson

Assoc Professor

  • 833 Citations
  • 11 h-Index
1988 …2020

Research output per year

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Personal profile

Education/Academic qualification

PHD, Arizona State University

… → 1982

MS N, University of Washington

… → 1974

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Research Output

  • 833 Citations
  • 11 h-Index
  • 13 Article
  • 3 Chapter
  • 1 Review article

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Fisk, R. P., Alkire (née Nasr), L., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A. L. & Patrício, L., Jan 1 2020, (Accepted/In press) In : Journal of Service Management.

Research output: Contribution to journalArticle

  • 1 Scopus citations

    The changing role of the health care customer: review, synthesis and research agenda

    McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Helkkula, A., Hogan, S. J. & Anderson, L., Jan 1 2017, In : Journal of Service Management. 28, 1, p. 2-33 32 p.

    Research output: Contribution to journalArticle

  • 48 Scopus citations

    Billions of impoverished people deserve to be better served: A call to action for the service research community

    Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.

    Research output: Contribution to journalArticle

  • 51 Scopus citations

    Responsibility and weil-being: Resource integration under responsibilization in expert services

    Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.

    Research output: Contribution to journalArticle

  • 19 Scopus citations

    Exploring dualities of service innovation: implications for service research

    Witell, L., Anderson, L., Brodie, R. J., Colurcio, M., Edvardsson, B., Kristensson, P., Lervik-Olsen, L., Sebastiani, R. & Wallin Andreassen, T., Sep 14 2015, In : Journal of Services Marketing. 29, 6-7, p. 436-441 6 p.

    Research output: Contribution to journalArticle

  • 21 Scopus citations