Research Output 1979 2019

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2019
2 Citations (Scopus)

ESTIMATING THE HETEROGENEOUS WELFARE EFFECTS OF CHOICE ARCHITECTURE

Ketcham, J., Kuminoff, N. & Powers, C. A., Jan 1 2019, In : International Economic Review.

Research output: Contribution to journalArticle

Welfare effects
Menu
Consumer knowledge
Enrollment
Benchmark

How Bad Apples Promote Bad Barrels: Unethical Leader Behavior and the Selective Attrition Effect

Cialdini, R., Li, Y. J., Samper, A. & Wellman, E., Jan 1 2019, In : Journal of Business Ethics.

Research output: Contribution to journalArticle

leader
turnover
group membership
Group
organizational behavior
1 Citation (Scopus)
threat
evaluation
emotion
manager
Working Memory Capacity

Trading on Up: An Examination of Factors Influencing the Degree of Upgrade: Evidence from Cash for Clunkers

Miller, C. J., Wiles, M. A. & Park, S., Jan 1 2019, In : Journal of Marketing. 83, 1, p. 151-172 22 p.

Research output: Contribution to journalArticle

Upgrade
Cash
Influencing factors
Ownership
Windfall
1 Citation (Scopus)

What Influences Consumer Evaluation of Genetically Modified Foods?

Pham, N. & Mandel, N., Apr 1 2019, In : Journal of Public Policy and Marketing. 38, 2, p. 263-279 17 p.

Research output: Contribution to journalArticle

Consumer evaluation
Genetically modified food
Genetically modified
Health risk
Food
2018

A choice model for mixed decision variables

Lee, S., Kim, H., Kim, J. & Allenby, G. M., Sep 1 2018, In : Journal of Choice Modelling. 28, p. 82-96 15 p.

Research output: Contribution to journalArticle

Choice Models
Economics
Profitability
Wear of materials
Availability
1 Citation (Scopus)

A hierarchical Bayesian approach for examining heterogeneity in choice decisions

Kim, S., DeSarbo, W. S. & Fong, D. K. H., Feb 1 2018, In : Journal of Mathematical Psychology. 82, p. 56-72 17 p.

Research output: Contribution to journalArticle

Bayes Theorem
Bayesian Approach
Attribute
Decision Theory
Benchmarking
1 Citation (Scopus)

Beauty, Effort, and Misrepresentation: How Beauty Work Affects Judgments of Moral Character and Consumer Preferences

Samper, A., Yang, L. W. & Daniels, M. E., Jun 1 2018, In : Journal of Consumer Research. 45, 1, p. 126-147 22 p., ucx116.

Research output: Contribution to journalArticle

beauty
cosmetics
social attraction
moral judgement
Misrepresentation

Capturing flexible correlations in multiple-discrete choice outcomes using copulas

Kim, C., Jun, D. B. & Park, S., Mar 1 2018, In : International Journal of Research in Marketing. 35, 1, p. 34-59 26 p.

Research output: Contribution to journalArticle

Purchase
Discrete choice
Copula
Concordance
Bundling
31 Citations (Scopus)

Customer experience challenges: bringing together digital, physical and social realms

Bolton, R., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L. & Zaki, M., Jan 1 2018, (Accepted/In press) In : Journal of Service Management.

Research output: Contribution to journalArticle

conceptual framework
innovation
transparency
market
methodology
1 Citation (Scopus)

Delivering a superior customer experience in solutions delivery processes: Seven factors for success

Kumar, A., Steward, M. D. & Morgan, F. N., Sep 1 2018, In : Business Horizons. 61, 5, p. 775-782 8 p.

Research output: Contribution to journalArticle

Factors
Customer experience
Ad hoc
Marketing
Team composition
2 Citations (Scopus)

Evaluations of a sequence of affective events presented simultaneously: An investigation of the peak-end rule

Thomas, D., Olsen, G. & Murray, K., Jan 1 2018, In : European Journal of Marketing. 52, 3-4, p. 866-881 16 p.

Research output: Contribution to journalArticle

Evaluation
Valence
Charity
Developer
Divergence
1 Citation (Scopus)

Intercultural competence and customer facial recognition

Henderson, G. R., Rank-Christman, T., White, T. B., Grantham, K. D., Ostrom, A. & Lynch, J. G., Aug 13 2018, In : Journal of Services Marketing. 32, 5, p. 570-580 11 p.

Research output: Contribution to journalArticle

Intercultural competence
Experiment
Employees
Interaction
South Africa
1 Citation (Scopus)

Maybe i just got (un)lucky: One-on-one conversations and the malleability of post-consumption product and service evaluations

Brannon, D. C. & Samper, A., Jan 1 2018, In : Journal of Consumer Research. 45, 4, p. 810-832 23 p.

Research output: Contribution to journalArticle

conversation
evaluation
experience
dismissal
research focus

Spatial heterogeneity of country-of-origin effects within a country: analysis of online review ratings in the US car market

Kim, M., Kim, S. & Lee, J., Feb 26 2018, (Accepted/In press) In : Marketing Letters. p. 1-17 17 p.

Research output: Contribution to journalArticle

Spatial heterogeneity
Car
Country of origin effects
Rating
Online reviews
2017
13 Citations (Scopus)
Organizational support
Workload
Literacy
Co-production
Mediator
7 Citations (Scopus)

Attention, attitudes, and action: When and why incidental fear increases consumer choice

Coleman, N. V., Williams, P., Ketcham, A. & White, A. E., Aug 1 2017, In : Journal of Consumer Research. 44, 2, p. 283-312 30 p.

Research output: Contribution to journalArticle

anxiety
anger
emotion
Consumer choice
Consumer Choice
71 Citations (Scopus)

Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A., Grewal, D. & Petersen, J. A., Feb 1 2017, In : Journal of Service Research. 20, 1, p. 43-58 16 p.

Research output: Contribution to journalArticle

customer
social cognition
experience
robot
Robots
9 Citations (Scopus)

Hedonic contamination of entertainment: How exposure to advertising in movies and television taints subsequent entertainment experiences

Russell, C. A., Russell, D., Ketcham, A. & Lehu, J. M., Mar 1 2017, In : Journal of Advertising Research. 57, 1, p. 38-52 15 p.

Research output: Contribution to journalArticle

product placement
movies
Television
environmental pollution
entertainment
6 Citations (Scopus)

It's too pretty to use! When and how enhanced product aesthetics discourage usage and lower consumption enjoyment

Wu, F., Samper, A., Ketcham, A. & Fitzsimons, G. J., Oct 1 2017, In : Journal of Consumer Research. 44, 3, p. 651-672 22 p.

Research output: Contribution to journalArticle

aesthetics
Enjoyment
Aesthetics
consumption behavior
beauty
33 Citations (Scopus)

Keeping it real in experimental research-understanding when, where, and how to enhance realism and measure consumer behavior

Ketcham, A., Amir, O. & Lee, L., Aug 1 2017, In : Journal of Consumer Research. 44, 2, p. 465-476 12 p.

Research output: Contribution to journalArticle

consumption behavior
realism
consumer research
experiment
Consumer behaviour
2 Citations (Scopus)

Ruth N. Bolton: Autobiographical reflections

Bolton, R., 2017, In : Journal of Historical Research in Marketing. 9, 3, p. 244-263 20 p.

Research output: Contribution to journalArticle

Marketing
Industry
Design methodology
Curtain
Globalization
5 Citations (Scopus)

Sugar, perceived healthfulness, and satiety: When does a sugary preload lead people to eat more?

Mandel, N. & Brannon, D., Jul 1 2017, In : Appetite. 114, p. 338-349 12 p.

Research output: Contribution to journalArticle

Snacks
Proteins
Eating
Psychology
Research
37 Citations (Scopus)

The changing role of the health care customer: review, synthesis and research agenda

McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Helkkula, A., Hogan, S. J. & Anderson, L., 2017, In : Journal of Service Management. 28, 1, p. 2-33 32 p.

Research output: Contribution to journalArticle

health care
Research agenda
Healthcare
services
methodology
24 Citations (Scopus)

The dark side of scarcity promotions: How exposure to limited-quantity promotions can induce aggression

Kristofferson, K., Mcferran, B., Ketcham, A. & Dahl, D. W., Feb 1 2017, In : Journal of Consumer Research. 43, 5, p. 683-706 24 p.

Research output: Contribution to journalArticle

aggression
promotion
threat
event
Aggression
2016
4 Citations (Scopus)

A Bayesian Multinomial Probit MODEL FOR THE ANALYSIS OF PANEL CHOICE DATA

Fong, D. K. H., Kim, S., Chen, Z. & DeSarbo, W. S., Mar 1 2016, In : Psychometrika. 81, 1, p. 161-183 23 p.

Research output: Contribution to journalArticle

Multinomial Model
Probit
Probit Model
Benchmarking
Fractional Factorial Design
72 Citations (Scopus)

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Benoit, S., Baker, T. L., Bolton, R., Gruber, T. & Kandampully, J., Nov 7 2016, (Accepted/In press) In : Journal of Business Research.

Research output: Contribution to journalArticle

Resources
Peers
Service provider
Assets
Resources and capabilities
40 Citations (Scopus)

Billions of impoverished people deserve to be better served: A call to action for the service research community

Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.

Research output: Contribution to journalArticle

services
poverty alleviation
poverty
action research
Base of the pyramid
10 Citations (Scopus)

Choice inconsistencies among the elderly: Evidence from plan choice in the Medicare part D program: Comment

Ketcham, J., Kuminoff, N. & Powers, C. A., Dec 1 2016, In : American Economic Review. 106, 12, p. 3932-3961 30 p.

Research output: Contribution to journalArticle

Medicare
Inconsistency
Psychological
Enrollment
Utility maximization
12 Citations (Scopus)

Responsibility and weil-being: Resource integration under responsibilization in expert services

Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.

Research output: Contribution to journalArticle

Responsibility
Resources
Well-being
Service system
Appropriation
1 Citation (Scopus)

Retrospective: the effect of guarantees on consumers’ evaluation of services

Ostrom, A. & Iacobucci, D., Jul 11 2016, In : Journal of Services Marketing. 30, 4, p. 373-376 4 p.

Research output: Contribution to journalArticle

Consumer evaluation
Guarantee
Service guarantee
Marketers
Social media
1 Citation (Scopus)

Strategies for improving self-control among naïve, sophisticated, and time-consistent consumers

Mandel, N., Scott, M. L., Kim, S. & Sinha, R. K., Aug 30 2016, (Accepted/In press) In : Journal of Economic Psychology.

Research output: Contribution to journalArticle

self-control
Aptitude
Research
Individuality
lack
1 Citation (Scopus)

Temporal Disaggregation: Methods, Information Loss, and Diagnostics

Jun, D. B., Moon, J. & Park, S., Jan 2 2016, In : Journal of Business and Economic Statistics. 34, 1, p. 53-61 9 p.

Research output: Contribution to journalArticle

Disaggregation
disaggregation
Information Loss
Diagnostics
diagnostic
65 Citations (Scopus)

The effects of religion on consumer behavior: A conceptual framework and research agenda

Mathras, D., Cohen, A., Mandel, N. & Mick, D. G., Apr 1 2016, In : Journal of Consumer Psychology. 26, 2, p. 298-311 14 p.

Research output: Contribution to journalArticle

Religion
Research
Psychology
Ceremonial Behavior
Marketing
2 Citations (Scopus)

The impact of Walmart supercenter conversion on consumer shopping behavior

Hwang, M. & Park, S., Mar 1 2016, In : Management Science. 62, 3, p. 817-828 12 p.

Research output: Contribution to journalArticle

Shopping behavior
Revenue
Expenditure
Grocery stores
Purchase incidence
20 Citations (Scopus)

Wealth and welfare: Divergent moral reactions to ethical consumer choices

Olson, J. G., McFerran, B., Ketcham, A. & Dahl, D. W., Apr 19 2016, In : Journal of Consumer Research. 42, 6, p. 879-896 18 p., ucv096.

Research output: Contribution to journalArticle

moral judgement
assistance
welfare
income
attribution
2015
4 Citations (Scopus)

Bridging the Theory-Practice Gap in Business Marketing: Lessons from the Field—The JBBM at 21

Hutt, M. D. & Walker, B. A., Apr 3 2015, In : Journal of Business-to-Business Marketing. 22, 1-2, p. 67-72 6 p.

Research output: Contribution to journalArticle

Marketing
Industry
Business marketing
Business-to-business marketing
Practice theory
17 Citations (Scopus)

Exploring dualities of service innovation: implications for service research

Witell, L., Anderson, L., Brodie, R. J., Colurcio, M., Edvardsson, B., Kristensson, P., Lervik-Olsen, L., Sebastiani, R. & Wallin Andreassen, T., Sep 14 2015, In : Journal of Services Marketing. 29, 6-7, p. 436-441 6 p.

Research output: Contribution to journalArticle

Service innovation
Duality
Conceptual model
Design methodology
Paradox
1 Citation (Scopus)

From the Editor—Updates and Looking Forward

Bitner, M. J., Feb 19 2015, In : Journal of Service Research. 18, 1, p. 4-5 2 p.

Research output: Contribution to journalArticle

editor
7 Citations (Scopus)

Not all negative emotions lead to concrete construal

Chowdhry, N., Winterich, K. P., Mittal, V. & Ketcham, A., Dec 1 2015, In : International Journal of Research in Marketing. 32, 4, p. 428-430 3 p.

Research output: Contribution to journalArticle

Negative emotions
Emotion
Disgust
Happiness
Brand extensions
20 Citations (Scopus)

Paying attention or paying too much in medicare part D

Ketcham, J., Lucarelli, C. & Powers, C. A., Jan 1 2015, In : American Economic Review. 105, 1, p. 204-233 30 p.

Research output: Contribution to journalArticle

Prescription drugs
Medicare
Costs
Status quo
Overload
458 Citations (Scopus)

Service Research Priorities in a Rapidly Changing Context

Ostrom, A., Parasuraman, A., Bowen, D. E., Patrício, L. & Voss, C. A., May 18 2015, In : Journal of Service Research. 18, 2, p. 127-159 33 p.

Research output: Contribution to journalArticle

Information technology
Research priorities
Innovation
Personnel
interdisciplinary research
25 Citations (Scopus)

Shareholder value implications of service failures in triads: The case of customer information security breaches

Modi, S. B., Wiles, M. & Mishra, S., May 1 2015, In : Journal of Operations Management. 35, p. 21-39 19 p.

Research output: Contribution to journalArticle

Shareholders
Security of data
Outsourcing
Personnel
Productivity
88 Citations (Scopus)

Transformative Service Research: Advancing Our Knowledge About Service and Well-Being

Anderson, L. & Ostrom, A., Aug 14 2015, In : Journal of Service Research. 18, 3, p. 243-249 7 p.

Research output: Contribution to journalArticle

well-being
Well-being
80 Citations (Scopus)

“Futurizing” smart service: implications for service researchers and managers

Wuenderlich, N. V., Heinonen, K., Ostrom, A., Patricio, L., Sousa, R., Voss, C. & Lemmink, J. G. A. M., Sep 14 2015, In : Journal of Services Marketing. 29, 6-7, p. 442-447 6 p.

Research output: Contribution to journalArticle

Managers
Data collection
Literature review
Visibility
Communication
2014
5 Citations (Scopus)

Disgusted or Happy, It is not so Bad: Emotional Mini-Max in Unethical Judgments

Winterich, K. P., Ketcham, A. & Mittal, V., Jun 4 2014, In : Journal of Business Ethics. 130, 2, p. 343-360 18 p.

Research output: Contribution to journalArticle

happiness
decision-making process
Emotion
Minimax
heuristics
27 Citations (Scopus)

Doing it the hard way: How low control drives preferences for high-effort products and services

Cutright, K. M. & Samper, A., Oct 1 2014, In : Journal of Consumer Research. 41, 3, p. 730-745 16 p.

Research output: Contribution to journalArticle

Factors
Consumer products
Personal control
Boundary conditions
Consumer Products
3 Citations (Scopus)

Editorial: A Vision for the Future of the Journal of Service Research (JSR)

Bitner, M. J., Feb 2014, In : Journal of Service Research. 17, 1, p. 3-4 2 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)

Information technology and agency in physicians' prescribing decisions

Epstein, A. J. & Ketcham, J., 2014, In : RAND Journal of Economics. 45, 2, p. 422-448 27 p.

Research output: Contribution to journalArticle

Prescribing
Physicians
Pharmaceuticals
Insurer
Sampling
32 Citations (Scopus)

Materialism: the good, the bad, and the ugly

Shrum, L. J., Lowrey, T. M., Pandelaere, M., Ruvio, A. A., Gentina, E., Furchheim, P., Herbert, M., Hudders, L., Lens, I., Mandel, N., Nairn, A., Samper, A., Soscia, I. & Steinfield, L., Dec 1 2014, In : Journal of Marketing Management. 30, 17-18, p. 1858-1881 24 p.

Research output: Contribution to journalArticle

Materialism
Well-being
Research agenda