Research Output 1979 2019

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2019

Beyond the Lab: Using data from the field to increase research validity

Lieberman, A., Morales, A. C. & Amir, O., Apr 15 2019, Handbook of Research Methods in Consumer Psychology. Taylor and Francis Inc., p. 41-60 20 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Research
2016
3 Citations (Scopus)

Self-service technologies

Ostrom, A., Bitner, M. J. & Meuter, M. L., Sep 16 2016, E-Service: New Directions in Theory and Practice. Taylor and Francis, p. 45-64 20 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Self-service technology
2015
1 Citation (Scopus)

Class, place and industrial revolution

Calhoun, C., Jan 1 2015, Class and Space: The Making of Urban Society. Taylor and Francis, Vol. 12. p. 51-72 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

industrial revolution

How the body type of others impacts our food consumption

McFerran, B., Dahl, D. W., Fitzsimons, G. J. & Morales, A. C., Jul 17 2015, Leveraging Consumer Psychology for Effective Health Communications: The Obesity Challenge. Taylor and Francis Inc., p. 151-167 17 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Risk considerations in the management of customer equity

Bolton, R. & Tarasi, C. O., Jan 30 2015, Handbook of Research on Customer Equity in Marketing. Edward Elgar Publishing Ltd., p. 335-362 28 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Customer equity
2014
2 Citations (Scopus)

Building long-term relationships between service organizations and customers

Bolton, R. & Christopher, R. M., Feb 28 2014, Handbook of Service Marketing Research. Edward Elgar Publishing Ltd., p. 11-36 26 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Long-term relationships
Service organization
10 Citations (Scopus)

Service encounters in service marketing research

Bitner, M. J. & Wang, H. S., Feb 28 2014, Handbook of Service Marketing Research. Edward Elgar Publishing Ltd., p. 221-243 23 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Marketing research
Service encounter
Services marketing
9 Citations (Scopus)

Transformative service research: An emerging subfield focused on service and well-being

Ostrom, A., Mathras, D. & Anderson, L., Feb 28 2014, Handbook of Service Marketing Research. Edward Elgar Publishing Ltd., p. 557-579 23 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Well-being
2013
2 Citations (Scopus)

Action research methods in consumer culture

Ozanne, J. L. & Anderson, L., 2013, Marketing Management: A Cultural Perspective. Taylor and Francis, p. 279-292 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Oral history
Research methods
Consumer culture

Disgust and identity

Morales, A. & Wu, E., Jan 4 2013, The Routledge Companion to Identity and Consumption. Taylor and Francis, p. 72-79 8 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Disgust
4 Citations (Scopus)

Loneliness, material possession love, and consumers' physical well-being

Lastovicka, J. L. & Anderson, L., Aug 1 2013, Consumption and Well-Being in the Material World. Springer Netherlands, p. 63-72 10 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Loneliness
Love
Object Attachment
Direction compound

Media image effects on the self

Mathras, D., Loveland, K. E. & Mandel, N., Jan 4 2013, The Routledge Companion to Identity and Consumption. Taylor and Francis, p. 387-395 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

People want and need solidarity and social reproduction

Calhoun, C. & Krause, M., Jan 1 2013, 22 Ideas to Fix the World: Conversations with the World's Foremost Thinkers. New York University Press, p. 247-265 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

solidarity
Solidarity
Social Reproduction
2 Citations (Scopus)

We are what we buy?

Cutright, K. M., Samper, A. & Fitzsimons, G. J., Jan 4 2013, The Routledge Companion to Identity and Consumption. Taylor and Francis, p. 91-98 8 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

2012
2 Citations (Scopus)

Financial portfolio theory and customer management: Insights and research directions

Hutt, M. D., Tarasi, C. O. & Walker, B. A., 2012, Handbook of Marketing and Finance. Edward Elgar Publishing Ltd., p. 86-107 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Portfolio theory
Research directions
Customer management
2 Citations (Scopus)

Proximal and contagious indexicality: Unpacking the meanings of celebrity-owned objects

Lastovicka, J. L. & Miller, C. J., 2012, Research in Consumer Behavior. Vol. 14. p. 317-332 16 p. (Research in Consumer Behavior; vol. 14).

Research output: Chapter in Book/Report/Conference proceedingChapter

Celebrity
Auctions
Closeness
Methodology
Consumer research
2011
1 Citation (Scopus)

Understanding the Role of Incidental Touch in Consumer Behavior

Ketcham, A., Jan 1 2011, Sensory Marketing: Research on the Sensuality of Products. Taylor and Francis, p. 49-62 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Consumer behaviour
2010
11 Citations (Scopus)

Pricing: Recent trends and emerging practices in retailer pricing

Bolton, R., Shankar, V. & Montoya, D. Y., 2010, Retailing in the 21st Century (Second Edition): Current and Future Trends. Springer Berlin Heidelberg, p. 301-318 18 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Pricing
Retailers
Airlines
Supermarkets
Wal-Mart
2008
2 Citations (Scopus)

The evolution and discovery of services science in business schools

Bitner, M. J. & Brown, S. W., 2008, Services Science: Fundamentals, Challenges and Future Developments. Springer Berlin Heidelberg, p. 91-101 11 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Business schools
Service science
Service management
Education
Service innovation
2006
11 Citations (Scopus)

Recent trends and emerging practices in retailer pricing

Bolton, R., Shankar, V. & Montoya, D. Y., 2006, Retailing in the 21st Century: Current and Future Trends. Springer Berlin Heidelberg, p. 255-269 15 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Pricing
Retailers
Pricing strategy
Retail
Consolidation
2000
10 Citations (Scopus)

The specificity of American higher education

Calhoun, C., Dec 1 2000, Comparative Perspectives on Universities. p. 47-81 35 p. (Comparative Social Research; vol. 19).

Research output: Chapter in Book/Report/Conference proceedingChapter

americanization
education
comparative research
new technology
finance