Research Output 1979 2019

2019

Beyond the Lab: Using data from the field to increase research validity

Lieberman, A., Morales, A. C. & Amir, O., Apr 15 2019, Handbook of Research Methods in Consumer Psychology. Taylor and Francis Inc., p. 41-60 20 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Research
2 Citations (Scopus)

ESTIMATING THE HETEROGENEOUS WELFARE EFFECTS OF CHOICE ARCHITECTURE

Ketcham, J., Kuminoff, N. & Powers, C. A., Jan 1 2019, In : International Economic Review.

Research output: Contribution to journalArticle

Welfare effects
Menu
Consumer knowledge
Enrollment
Benchmark

How Bad Apples Promote Bad Barrels: Unethical Leader Behavior and the Selective Attrition Effect

Cialdini, R., Li, Y. J., Samper, A. & Wellman, E., Jan 1 2019, In : Journal of Business Ethics.

Research output: Contribution to journalArticle

leader
turnover
group membership
Group
organizational behavior
1 Citation (Scopus)
threat
evaluation
emotion
manager
Working Memory Capacity

Trading on Up: An Examination of Factors Influencing the Degree of Upgrade: Evidence from Cash for Clunkers

Miller, C. J., Wiles, M. A. & Park, S., Jan 1 2019, In : Journal of Marketing. 83, 1, p. 151-172 22 p.

Research output: Contribution to journalArticle

Upgrade
Cash
Influencing factors
Ownership
Windfall
1 Citation (Scopus)

What Influences Consumer Evaluation of Genetically Modified Foods?

Pham, N. & Mandel, N., Apr 1 2019, In : Journal of Public Policy and Marketing. 38, 2, p. 263-279 17 p.

Research output: Contribution to journalArticle

Consumer evaluation
Genetically modified food
Genetically modified
Health risk
Food
2018

A choice model for mixed decision variables

Lee, S., Kim, H., Kim, J. & Allenby, G. M., Sep 1 2018, In : Journal of Choice Modelling. 28, p. 82-96 15 p.

Research output: Contribution to journalArticle

Choice Models
Economics
Profitability
Wear of materials
Availability
1 Citation (Scopus)

A hierarchical Bayesian approach for examining heterogeneity in choice decisions

Kim, S., DeSarbo, W. S. & Fong, D. K. H., Feb 1 2018, In : Journal of Mathematical Psychology. 82, p. 56-72 17 p.

Research output: Contribution to journalArticle

Bayes Theorem
Bayesian Approach
Attribute
Decision Theory
Benchmarking
1 Citation (Scopus)

Beauty, Effort, and Misrepresentation: How Beauty Work Affects Judgments of Moral Character and Consumer Preferences

Samper, A., Yang, L. W. & Daniels, M. E., Jun 1 2018, In : Journal of Consumer Research. 45, 1, p. 126-147 22 p., ucx116.

Research output: Contribution to journalArticle

beauty
cosmetics
social attraction
moral judgement
Misrepresentation

Capturing flexible correlations in multiple-discrete choice outcomes using copulas

Kim, C., Jun, D. B. & Park, S., Mar 1 2018, In : International Journal of Research in Marketing. 35, 1, p. 34-59 26 p.

Research output: Contribution to journalArticle

Purchase
Discrete choice
Copula
Concordance
Bundling
31 Citations (Scopus)

Customer experience challenges: bringing together digital, physical and social realms

Bolton, R., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L. & Zaki, M., Jan 1 2018, (Accepted/In press) In : Journal of Service Management.

Research output: Contribution to journalArticle

conceptual framework
innovation
transparency
market
methodology
1 Citation (Scopus)

Delivering a superior customer experience in solutions delivery processes: Seven factors for success

Kumar, A., Steward, M. D. & Morgan, F. N., Sep 1 2018, In : Business Horizons. 61, 5, p. 775-782 8 p.

Research output: Contribution to journalArticle

Factors
Customer experience
Ad hoc
Marketing
Team composition
2 Citations (Scopus)

Evaluations of a sequence of affective events presented simultaneously: An investigation of the peak-end rule

Thomas, D., Olsen, G. & Murray, K., Jan 1 2018, In : European Journal of Marketing. 52, 3-4, p. 866-881 16 p.

Research output: Contribution to journalArticle

Evaluation
Valence
Charity
Developer
Divergence
Learning algorithms
Learning systems
Marketing
Education
STEM (science, technology, engineering and mathematics)
1 Citation (Scopus)

Intercultural competence and customer facial recognition

Henderson, G. R., Rank-Christman, T., White, T. B., Grantham, K. D., Ostrom, A. & Lynch, J. G., Aug 13 2018, In : Journal of Services Marketing. 32, 5, p. 570-580 11 p.

Research output: Contribution to journalArticle

Intercultural competence
Experiment
Employees
Interaction
South Africa
1 Citation (Scopus)

Maybe i just got (un)lucky: One-on-one conversations and the malleability of post-consumption product and service evaluations

Brannon, D. C. & Samper, A., Jan 1 2018, In : Journal of Consumer Research. 45, 4, p. 810-832 23 p.

Research output: Contribution to journalArticle

conversation
evaluation
experience
dismissal
research focus

Spatial heterogeneity of country-of-origin effects within a country: analysis of online review ratings in the US car market

Kim, M., Kim, S. & Lee, J., Feb 26 2018, (Accepted/In press) In : Marketing Letters. p. 1-17 17 p.

Research output: Contribution to journalArticle

Spatial heterogeneity
Car
Country of origin effects
Rating
Online reviews
2017
13 Citations (Scopus)
Organizational support
Workload
Literacy
Co-production
Mediator
7 Citations (Scopus)

Attention, attitudes, and action: When and why incidental fear increases consumer choice

Coleman, N. V., Williams, P., Ketcham, A. & White, A. E., Aug 1 2017, In : Journal of Consumer Research. 44, 2, p. 283-312 30 p.

Research output: Contribution to journalArticle

anxiety
anger
emotion
Consumer choice
Consumer Choice
71 Citations (Scopus)

Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A., Grewal, D. & Petersen, J. A., Feb 1 2017, In : Journal of Service Research. 20, 1, p. 43-58 16 p.

Research output: Contribution to journalArticle

customer
social cognition
experience
robot
Robots
9 Citations (Scopus)

Hedonic contamination of entertainment: How exposure to advertising in movies and television taints subsequent entertainment experiences

Russell, C. A., Russell, D., Ketcham, A. & Lehu, J. M., Mar 1 2017, In : Journal of Advertising Research. 57, 1, p. 38-52 15 p.

Research output: Contribution to journalArticle

product placement
movies
Television
environmental pollution
entertainment
6 Citations (Scopus)

It's too pretty to use! When and how enhanced product aesthetics discourage usage and lower consumption enjoyment

Wu, F., Samper, A., Ketcham, A. & Fitzsimons, G. J., Oct 1 2017, In : Journal of Consumer Research. 44, 3, p. 651-672 22 p.

Research output: Contribution to journalArticle

aesthetics
Enjoyment
Aesthetics
consumption behavior
beauty
33 Citations (Scopus)

Keeping it real in experimental research-understanding when, where, and how to enhance realism and measure consumer behavior

Ketcham, A., Amir, O. & Lee, L., Aug 1 2017, In : Journal of Consumer Research. 44, 2, p. 465-476 12 p.

Research output: Contribution to journalArticle

consumption behavior
realism
consumer research
experiment
Consumer behaviour
4 Citations (Scopus)

LGBTQ and religious identity conflict in service settings

Minton, E. A., Cabano, F., Gardner, M., Mathras, D., Elliot, E. & Mandel, N., 2017, In : Journal of Services Marketing. 31, 4-5, p. 351-361 11 p.

Research output: Contribution to journalReview article

Service provider
Lesbian
Inclusion
Social identity
Public policy
2 Citations (Scopus)

Ruth N. Bolton: Autobiographical reflections

Bolton, R., 2017, In : Journal of Historical Research in Marketing. 9, 3, p. 244-263 20 p.

Research output: Contribution to journalArticle

Marketing
Industry
Design methodology
Curtain
Globalization
4 Citations (Scopus)

Service Research: Rigor, Relevance, and Community

Bitner, M. J., May 1 2017, In : Journal of Service Research. 20, 2, p. 103-104 2 p.

Research output: Contribution to journalEditorial

community
5 Citations (Scopus)

Sugar, perceived healthfulness, and satiety: When does a sugary preload lead people to eat more?

Mandel, N. & Brannon, D., Jul 1 2017, In : Appetite. 114, p. 338-349 12 p.

Research output: Contribution to journalArticle

Snacks
Proteins
Eating
Psychology
Research
37 Citations (Scopus)

The changing role of the health care customer: review, synthesis and research agenda

McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Helkkula, A., Hogan, S. J. & Anderson, L., 2017, In : Journal of Service Management. 28, 1, p. 2-33 32 p.

Research output: Contribution to journalArticle

health care
Research agenda
Healthcare
services
methodology
24 Citations (Scopus)

The dark side of scarcity promotions: How exposure to limited-quantity promotions can induce aggression

Kristofferson, K., Mcferran, B., Ketcham, A. & Dahl, D. W., Feb 1 2017, In : Journal of Consumer Research. 43, 5, p. 683-706 24 p.

Research output: Contribution to journalArticle

aggression
promotion
threat
event
Aggression
2016
4 Citations (Scopus)

A Bayesian Multinomial Probit MODEL FOR THE ANALYSIS OF PANEL CHOICE DATA

Fong, D. K. H., Kim, S., Chen, Z. & DeSarbo, W. S., Mar 1 2016, In : Psychometrika. 81, 1, p. 161-183 23 p.

Research output: Contribution to journalArticle

Multinomial Model
Probit
Probit Model
Benchmarking
Fractional Factorial Design
72 Citations (Scopus)

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Benoit, S., Baker, T. L., Bolton, R., Gruber, T. & Kandampully, J., Nov 7 2016, (Accepted/In press) In : Journal of Business Research.

Research output: Contribution to journalArticle

Resources
Peers
Service provider
Assets
Resources and capabilities
40 Citations (Scopus)

Billions of impoverished people deserve to be better served: A call to action for the service research community

Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.

Research output: Contribution to journalArticle

services
poverty alleviation
poverty
action research
Base of the pyramid
10 Citations (Scopus)

Choice inconsistencies among the elderly: Evidence from plan choice in the Medicare part D program: Comment

Ketcham, J., Kuminoff, N. & Powers, C. A., Dec 1 2016, In : American Economic Review. 106, 12, p. 3932-3961 30 p.

Research output: Contribution to journalArticle

Medicare
Inconsistency
Psychological
Enrollment
Utility maximization
12 Citations (Scopus)

Responsibility and weil-being: Resource integration under responsibilization in expert services

Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.

Research output: Contribution to journalArticle

Responsibility
Resources
Well-being
Service system
Appropriation
1 Citation (Scopus)

Retrospective: the effect of guarantees on consumers’ evaluation of services

Ostrom, A. & Iacobucci, D., Jul 11 2016, In : Journal of Services Marketing. 30, 4, p. 373-376 4 p.

Research output: Contribution to journalArticle

Consumer evaluation
Guarantee
Service guarantee
Marketers
Social media
3 Citations (Scopus)

Self-service technologies

Ostrom, A., Bitner, M. J. & Meuter, M. L., Sep 16 2016, E-Service: New Directions in Theory and Practice. Taylor and Francis, p. 45-64 20 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Self-service technology
1 Citation (Scopus)

Strategies for improving self-control among naïve, sophisticated, and time-consistent consumers

Mandel, N., Scott, M. L., Kim, S. & Sinha, R. K., Aug 30 2016, (Accepted/In press) In : Journal of Economic Psychology.

Research output: Contribution to journalArticle

self-control
Aptitude
Research
Individuality
lack
1 Citation (Scopus)

Temporal Disaggregation: Methods, Information Loss, and Diagnostics

Jun, D. B., Moon, J. & Park, S., Jan 2 2016, In : Journal of Business and Economic Statistics. 34, 1, p. 53-61 9 p.

Research output: Contribution to journalArticle

Disaggregation
disaggregation
Information Loss
Diagnostics
diagnostic
65 Citations (Scopus)

The effects of religion on consumer behavior: A conceptual framework and research agenda

Mathras, D., Cohen, A., Mandel, N. & Mick, D. G., Apr 1 2016, In : Journal of Consumer Psychology. 26, 2, p. 298-311 14 p.

Research output: Contribution to journalArticle

Religion
Research
Psychology
Ceremonial Behavior
Marketing
2 Citations (Scopus)

The impact of Walmart supercenter conversion on consumer shopping behavior

Hwang, M. & Park, S., Mar 1 2016, In : Management Science. 62, 3, p. 817-828 12 p.

Research output: Contribution to journalArticle

Shopping behavior
Revenue
Expenditure
Grocery stores
Purchase incidence
1 Citation (Scopus)

The positive spillover effect of mobile social games on app literacy

Lee, M., Han, S., Park, S. & Oh, W., Mar 7 2016, Proceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016. IEEE Computer Society, Vol. 2016-March. p. 746-755 10 p. 7427274

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Application programs
Industry
20 Citations (Scopus)

Wealth and welfare: Divergent moral reactions to ethical consumer choices

Olson, J. G., McFerran, B., Ketcham, A. & Dahl, D. W., Apr 19 2016, In : Journal of Consumer Research. 42, 6, p. 879-896 18 p., ucv096.

Research output: Contribution to journalArticle

moral judgement
assistance
welfare
income
attribution
2015
4 Citations (Scopus)

Bridging the Theory-Practice Gap in Business Marketing: Lessons from the Field—The JBBM at 21

Hutt, M. D. & Walker, B. A., Apr 3 2015, In : Journal of Business-to-Business Marketing. 22, 1-2, p. 67-72 6 p.

Research output: Contribution to journalArticle

Marketing
Industry
Business marketing
Business-to-business marketing
Practice theory
1 Citation (Scopus)

Class, place and industrial revolution

Calhoun, C., Jan 1 2015, Class and Space: The Making of Urban Society. Taylor and Francis, Vol. 12. p. 51-72 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

industrial revolution
1 Citation (Scopus)

Erratum: Accurate macromolecular structures using minimal measurements from X-ray free-electron lasers (Nature Methods (2014) 11 (545-548))

Hattne, J., Echols, N., Tran, R., Kern, J., Gildea, R. J., Brewster, A. S., Alonso-Mori, R., Glöckner, C., Hellmich, J., Laksmono, H., Sierra, R. G., Lassalle-Kaiser, B., Lampe, A., Han, G., Gul, S., Difiore, D., Milathianaki, D., Fry, A. R., Miahnahri, A., White, W. E. & 21 others, Schafer, D. W., Seibert, M. M., Koglin, J. E., Sokaras, D., Weng, T. C., Sellberg, J., Latimer, M. J., Glatzel, P., Zwart, P. H., Grosse-Kunstleve, R. W., Bogan, M. J., Messerschmidt, M., Williams, G. J., Boutet, S., Messinger, J., Zouni, A., Yano, J., Bergmann, U., Yachandra, V. K., Adams, P. D. & Sauter, N. K., Jan 1 2015, In : Nature Methods. 12, 7, 1 p.

Research output: Contribution to journalComment/debate

Lasers
X-Rays
Electrons
17 Citations (Scopus)

Exploring dualities of service innovation: implications for service research

Witell, L., Anderson, L., Brodie, R. J., Colurcio, M., Edvardsson, B., Kristensson, P., Lervik-Olsen, L., Sebastiani, R. & Wallin Andreassen, T., Sep 14 2015, In : Journal of Services Marketing. 29, 6-7, p. 436-441 6 p.

Research output: Contribution to journalArticle

Service innovation
Duality
Conceptual model
Design methodology
Paradox
1 Citation (Scopus)

From the Editor—Updates and Looking Forward

Bitner, M. J., Feb 19 2015, In : Journal of Service Research. 18, 1, p. 4-5 2 p.

Research output: Contribution to journalArticle

editor

How the body type of others impacts our food consumption

McFerran, B., Dahl, D. W., Fitzsimons, G. J. & Morales, A. C., Jul 17 2015, Leveraging Consumer Psychology for Effective Health Communications: The Obesity Challenge. Taylor and Francis Inc., p. 151-167 17 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Manifesto para as ciências sociais

Calhoun, C. & Wieviorka, M., Sep 1 2015, In : Sociedade e Estado. 30, 3, p. 597-627 31 p.

Research output: Contribution to journalComment/debate

7 Citations (Scopus)

Not all negative emotions lead to concrete construal

Chowdhry, N., Winterich, K. P., Mittal, V. & Ketcham, A., Dec 1 2015, In : International Journal of Research in Marketing. 32, 4, p. 428-430 3 p.

Research output: Contribution to journalArticle

Negative emotions
Emotion
Disgust
Happiness
Brand extensions